GSSC Claims Support Officer-1

QBE Group Shared Services Centre; Philippines; On-site; PHP 279,000 - 446,000; Full time

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a detail-oriented Claims Administrative Assistant to support the claims teams across end-to-end processes.

You'll ensure policy compliance, handle invoices and payments, triage emails, and coordinate with recoveries and underwriters. Strong customer service, English communication, and MS Office skills are essential.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Customer service skills are essential.
• Excellent verbal and written communication skills (English).

Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Ensure compliance within delegated authority limits
• Maintain effective communication with customers
• Raise and authorize claims payments for valid invoices and within authority limits
• Settle fast track claims wherein invoices are already available
• Journal payments into claims
• Triage emails to correct claims handlers
• Make contact with another party to clarify contents of an invoice/ document
• Identify recovery opportunities on claims
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Ensure all required documents are complete before a hand-off to the Recoveries team

Skills

Customer service

MS Office

Analytical and negotiation skills

English communication

Case Management Skills

Education

Bachelor's Degree or equivalent

Tools

MS Office

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThis role is responsible for accomplishing various administrative tasks in support of the claims teams. Likewise, they are responsible for fulfilling specific steps in the entire end to end claims process.

Primary Responsibilities

• Ensure compliance with QBE policies, procedures and relevant legislations and regulations
• Ensure compliance within delegated authority limits
• Maintain effective communication with customers
• Raise and authorize claims payments for valid invoices and within authority limits
• Settle fast track claims wherein invoices are already available
• Journal payments into claims
• Triage emails to correct claims handlers
• Make contact with another party to clarify contents of an invoice/ document
• Identify recovery opportunities on claims
• Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out
• Ensure all required documents are complete before a hand-off to the Recoveries team

Required Education

Bachelor's Degree or equivalent combination of education and work experience

Required Experience

NA

Preferred Competencies/Skills

• Customer service skills
• Proficiency in MS tools
• Analytical and negotiation skills
• Excellent verbal and written communication skills (English)
• Preferably with Case Management Skills

Preferred Knowledge

• Preferred Basic Knowledge of Insurance
• Basic Knowledge of Customer Service

QBE Cultural DNA

Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) - because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:

• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.