Growth-Focused Customer Success Manager – Expansion

ShiftCare; Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A health-tech company based in the Philippines is seeking a dedicated Customer Success Manager to manage client relationships post-onboarding. The role emphasizes driving seat expansions, plan upgrades, and product adoption through proactive communication and analytical insights. Ideal candidates have experience in customer success within a SaaS environment and are motivated to enhance customer experiences. This full-time position requires alignment with Australian Eastern Standard Time.

Qualifications

• 1–2 years of experience in Customer Success or Account Management.
• At least 1 year in a sales-driven SaaS environment.
• Proven track record of identifying upsell opportunities.

Responsibilities

• Own client relationships post-onboarding with a focus on seat expansion.
• Conduct regular check-ins and success reviews with clients.
• Analyse usage trends to identify expansion opportunities.
• Partner with internal teams to ensure customer success.

Skills

Customer Success

Sales-oriented communication

Proactive relationship building

Analytical skills

Time management

Tools

HubSpot

ChurnZero

Job description

A health-tech company based in the Philippines is seeking a dedicated Customer Success Manager to manage client relationships post-onboarding. The role emphasizes driving seat expansions, plan upgrades, and product adoption through proactive communication and analytical insights. Ideal candidates have experience in customer success within a SaaS environment and are motivated to enhance customer experiences. This full-time position requires alignment with Australian Eastern Standard Time.