Global Technical Coordination Centre Manager

SGS & Co; Muntinlupa; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

SGS is seeking a Global Technical Coordination Centre Manager to lead a multi-region team in coordinating global inspection contracts through end-to-end processes. The role focuses on harmonising workflows, KPI-driven performance, and a high-quality client experience.

You will manage escalation interfaces, ensure compliance with integrity standards, and collaborate with IT and operations to migrate systems in 2026. Strong English, strategic thinking, and leadership are essential.

Qualifications

• Minimum 3-year experience in EPCs and/or Operators in OG Industry.
• Minimum of 7-10 years’ experience in QA/QC coordination activities.
• TIC Industry experience is desired but not mandatory.
• Experience in dealing with claims and complaints.
• Experience in developing new reporting /auditing templates for new service scopes.
• Familiar with matrix structured international organisations advantageous

Responsibilities

• Lead the Global Technical Coordination Centre as backbone for global inspection contracts, coordinating end-to-end from order receipt to invoicing.
• Serve as primary customer interface and escalation authority for contracts via the Global Coordination Centre.
• Ensure compliance with SGS Code of Integrity and Professional Conduct.
• Define standardised workflows, service levels, and reporting across affiliates.
• Oversee sourcing and booking inspectors, report review, and invoicing.
• Build and lead a multi-region Global Coordinator team with 24x5/24x7 coverage.
• Coach coordinators on fast acknowledgement, scope validation, booking discipline, and invoicing.
• Implement central KPI tracking, analytics, and NCR reporting.
• Drive continuous improvement and transparency; escalate for affiliate alignment.
• Operate Execution System as backbone and migrate to new system in 2026.
• Ensure data integrity and IT integration with Invoicing System.
• Ensure English in communications; maintain cultural sensitivity.
• Own incident management, claims escalation, and flash reporting.
• Ensure work area cleanliness and adherence to policies.
• Familiarise with SGS quality assurance procedures and H&S policies.

Skills

Strategic thinking

Strong verbal and written沟通 skills

Education

university degree or equivalent

Job description

Company Description

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

The Global Technical Coordination Centre Manager will be responsible for :

• Lead the Global Technical Coordination Centre (as the strategic backbone for global inspection & expediting contracts—owning end‑to‑end coordination from order receipt through invoicing, harmonising processes across affiliates, and delivering centralised KPI management, uniform execution, and client experience at scale.
• Serves as the primary customer interface and escalation authority for contracts managed through the Global Coordination Centre.

• At all times, comply with SGS Code of Integrity and Professional Conduct

Global Contract Governance & Delivery

• Lead global coordination for selected Key Accounts and inter‑affiliate work, ensuring centralised client interface and seamless regional handover
• Define and enforce standardised workflows, service levels, and reporting across affiliates to solve inconsistency and speed‑of‑response issues.
• Oversee vertical management of supply chain services via the Global Technical Coordination Centre (agency model where applicable), including sourcing and booking inspectors, report review, and accurate invoicing

Team Leadership & Shift Operations

• Build and lead a multi‑region Global Coordinator team; design shift schedules, handover standards, and escalation paths to sustain 24×5/24×7 responsiveness.
• Coach coordinators on fast acknowledgement (≤2 working hours), scope validation, inspector selection, booking discipline, report expedition, and template‑compliant invoicing.

Performance Management

• In line with customer and business requirements, implement central KPI tracking, analytics, flash/NCR reporting, lessons learned, and periodic reviews to drive continuous improvement and transparency.
• Address affiliate alignment barriers (revenue, motivation) via MD‑level escalations; reinforce the value of global contracts to local teams

Technology Ownership & Transition

• Operate Execution System as the planning/execution backbone, ensure data integrity, and lead migration to new generation Execution System in 2026, including role‑based access, digital field inspections, and validation prompts
• Partner with IT to configure structured access for Coordinators/Managers, Inspectors, Customers/Vendors and integrate with Invoicing System for charging flows.

Risk, Compliance & Client Experience

• Ensure all global contracts and communications are in English; maintain culturally sensitive customer interfaces
• Own incident management, claims escalation,and flash reporting for urgent NCRs

• Ensures work area in RBS is always kept clean and presentable.
• Remains familiar with SGS quality assurance procedures.
• Complies to all SGS health and safety and HR policies and procedures.

Qualifications

Experience

• Minimum 3-year experience in EPCs and/or Operators in OG Industry
• Minimum of 7-10 years’ experience in QA/QC coordination activities
• TIC Industry experience is desired but not mandatory.
• Experience in dealing with claims and complaints.
• Experience in developing new reporting /auditing templates for new service scopes.
• Familiar with matrix structured international organisations advantageous

Qualifications

• Must – university degree or equivalent, preferable in relevant technical discipline
• Must – business grade English language C1
• Desirable – additional languages, e.g. Spanish, French

Required Skills

• Strategic thinking
• Strong verbal and written communication skills
• Self motivated
• Delivery focussed
• Active listerner
• Strong collaboration skills
• Extensive EPC and/or Operator experience.
• Must have good communication skills at all levels
• Multi projects/contracts management skills
• Interaffiliate/Interntionational exposure.
• Strong team managerial experience.
• Knowledge of international technical standards (e.g. ASME, EN)
• Knowledge of a selection of Industries including, Energy, transportation & Manufacturing
• Team player with a real ability to network and collaborate
• Ability to work independently and coordinate several activities simultaneously
• Clear understanding of the current service needs in TIC industry
• Able to actively engage with senior management level executives in a way that will make him/her understand the challenges their companies are faced with.
• Solution oriented problem solver who can deal in an assertive way with different corporate cultures.