Global Quality & Capability Leader

Nestlé S.A.; Meycauayan; Sur place; PHP 1 004 000 - 1 451 000; Plein temps

Résumé du poste

Nestlé S.A. in the Philippines seeks a Quality and Training Lead to own governance across outsourced Consumer Engagement Services vendors.

You will set quality and training standards, calibrate across markets, analyze data for root causes, and drive continuous improvement in consumer experience and compliance. Lead governance programs, develop training content, and manage certifications and nesting readiness while collaborating with Operations, Knowledge, Compliance, HR, and product quality

Qualifications

• Bachelor’s degree in Education, Psychology, Communications, Business, Quality Management or related field.
• 7+ years of experience in contact center, consumer care, quality assurance, or training.
• 3+ years leading QA or training governance across multiple programs, sites, or vendors.
• Strong skills in quality scorecard design, sampling, calibration, and corrective action.
• Advanced knowledge of adult learning, instructional design, and training effectiveness.
• Proven experience designing Train-the-Trainer, coaching, certification, and readiness programs.
• Analytical ability to translate quality data into actionable improvements.
• Experience with outsourced vendors and multi-partner collaboration.
• Strong stakeholder management and facilitation skills.
• Proficiency in Excel, PowerPoint, QA tools, LMS, CRM, and Power BI.

Connaissances

Quality governance

Training governance

Train-the-Trainer

Root-cause analysis

Adult learning

Stakeholder management

Quality scorecards

Vendor management

Cross-functional collaboration

Power BI

Formation

Bachelor’s degree in Education, Psychology, Communications, Business, Quality Management

Outils

Power BI

Microsoft Excel

Learning Management Systems

CRM platforms

Description du poste

Nestlé S.A. in the Philippines seeks a Quality and Training Lead to own governance across outsourced Consumer Engagement Services vendors.

You will set quality and training standards, calibrate across markets, analyze data for root causes, and drive continuous improvement in consumer experience and compliance. Lead governance programs, develop training content, and manage certifications and nesting readiness while collaborating with Operations, Knowledge, Compliance, HR, and product quality