Global Program Manager

Trax Technologies; Philippines; On-site; PHP 1,000,000 - 1,200,000; Full time

Job summary

Trax Technologies seeks a Global Program Manager to serve as the primary contact for assigned accounts, accountable for overall program health, governance, and growth opportunities. The GPM aligns with key stakeholders to establish short and long-term objectives that support the Trax Value Pyramid and KPI-driven outcomes.

The role involves governance of contractual obligations, leading monthly business reviews, and collaborating with sales and operations to drive adoption, maturity, and

Qualifications

• 3+ years experience directly managing customer relationships
• 3+ years logistics and supply chain industry experience
• 2+ years sales and account management experience
• Proven ability to lead and facilitate customer meetings and workshops; excel at engaging colleagues
• Exhibits high degree of communication with internal and external stakeholders
• Driven to move others to action
• Strong sense of accountability and project management
• Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
• Proficient in MS Office applications

Responsibilities

• Lead the process for creating Account Plans that clearly define objectives, projects to meet those objectives, associated measurement or KPIs to confirm progress, and holding all parties accountable, including the customer, on actions necessary to improve overall program health.
• Manage monthly business reviews and support quarterly business reviews to ensure continuous improvement and program maturity (ensuring alignment). Working with other team members to gather the necessary content to support business cases and evaluation of current state along with recommendations for improvement.
• Identify growth opportunities and work collaboratively with the Account Manager/Executive to establish growth strategies and the associated value proposition behind the recommendations.
• Establish relationships both at the executive, management, and operational level of a customer
• Monitor and/or escalation issues to ensure resolution in a timely basis
• Strive for customer references
• Facilitate product adoption by having a competency level of an end-user
• Support change management when customers adopt a new product or service offering
• Provide leadership and support for the broader operations teams that support an overall customer’s health

Skills

Verbal and non-Verbal Communication

Organize, Plan, Prioritize

Metrics and KPIs

Governance

Tools

MS Office

Job description

The Global Program Manager or GPM will be the primary contact for specific qualified accounts that is accountable for overall program health, maturation, governance, and supporting growth opportunities. The GPM will gain alignment with key stakeholders within their assigned customers to ensure customer health is established by establishing short and long-term objectives that align with the Trax Value Pyramid and the associated methods to achieve those objectives. The GPM will also align with the customer around KPIs and metrics as a method to measure program and make necessary program changes when needed. Successful execution of a customer program will be measured using specific KPIs and their associated targets, avoiding revenue churn, and support overall account growth by working with their sales counterpart building a business case for program augmentation. The GPM will closely work with all support team members as a customer advocate internal to the Trax organization but also manage governance to contractual obligations. The GPM be accountable for monthly business reviews and collaborate on quarterly business reviews for each assigned customer in their portfolio.

Core Skills Required

• Verbal and non-Verbal Communication
• Ability to Organize, Plan, and Prioritize Account Management Activity
• Understand Metrics and KPIs, and ROI (value)
• Governance

Responsibilities

• Lead the process for creating Account Plans that clearly define objectives, projects to meet those objectives, associated measurement or KPIs to confirm progress, and holding all parties accountable, including the customer, on actions necessary to improve overall program health.
• Manage monthly business reviews and support quarterly business reviews to ensure continuous improvement and program maturity (ensuring alignment). Working with other team members to gather the necessary content to support business cases and evaluation of current state along with recommendations for improvement.
• Identify growth opportunities and work collaboratively with the Account Manager/Executive to establish growth strategies and the associated value proposition behind the recommendations.
• Establish relationships both at the executive, management, and operational level of a customer
• Monitor and/or escalation issues to ensure resolution in a timely basis
• Strive for customer references
• Facilitate product adoption by having a competency level of an end-user
• Support change management when customers adopt a new product or service offering
• Provide leadership and support for the broader operations teams that support an overall customer’s health

Minimum Qualifications

• 3+ years experience directly managing customer relationships
• 3+ years logistics and supply chain industry experience
• 2+ years sales and account management experience
• Proven ability to lead and facilitate customer meetings and workshopsExcel at engaging colleagues and encouraging input from them
• Exhibits high degree of communication with internal and external stakeholders
• Driven to move others to action
• Strong sense of accountability and project management
• Ability to work collaboratively and cross-divisionally with others in a time sensitive and team environment
• Proficient in MS Office applications