Global IT Service Desk Analyst

The Citco Group Limited; Philippines; Sur place; PHP 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Competitive salary package

Global team exposure

Career development opportunities

Résumé du poste

The Citco Group Limited is seeking a Service Desk Analyst in the Philippines to join our global IT Service Delivery team. You will act as the first point of contact for internal clients and external customers, delivering prompt support and ensuring incidents are tracked and resolved efficiently.

You will engage with multiple teams, maintain knowledge bases, and participate in automation projects to improve service delivery.

Qualifications

• 2–3 years in IT support or customer service roles.

Responsabilités

• Receive and record incidents and service requests from internal and external customers.
• Provide first-line support and initial incident assessment.
• Aim to resolve at least 85% of incidents on first contact.
• Escalate when needed per procedure.
• Keep customers informed on progress.

Connaissances

Customer service

IT support

Communication

Problem solving

Time management

Network basics

ServiceNow

VPN knowledge

Formation

BS IT

CS degree

Outils

ServiceNow

VPN (GlobalProtect/Cisco AnyConnect)

VDI

Active Directory

Description du poste

The Citco Group Limited is seeking a Service Desk Analyst in the Philippines to join our global IT Service Delivery team. You will act as the first point of contact for internal clients and external customers, delivering prompt support and ensuring incidents are tracked and resolved efficiently.

You will engage with multiple teams, maintain knowledge bases, and participate in automation projects to improve service delivery.