Global HR Generalist

QBE Group Shared Services Centre; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines is seeking a Full-time HR Support Specialist to deliver first-level HR assistance, answer calls and written inquiries, and manage data across HR systems.

You will interpret policies, provide guidance to the business, and help maintain SLAs and KPIs while protecting confidentiality in a fast-paced, service-oriented environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• 1 year relevant experience in HR/Shared Services.
• Computer literate with intermediate PC and administration skills.
• Written and verbal communication skills.
• Ability to review and interpret data.
• Confidentiality in handling sensitive information.
• Translate policy and process into simple language.
• Understanding of basic HR policy and end-to-end HR processes.

Responsibilities

• Provide feedback on current processes and procedures to create better customer outcomes.
• Assist in providing interpretation and advice to the business regarding policies, process and procedures.
• Operate and manage the service center providing payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
• Handle global human resources enquiries.
• Ensure timely quality delivery by supporting OLAs, SLAs, and KPIs.
• Manage case management system and escalation points.
• Use online systems to access data and answer inquiries within service times.
• Answer incoming calls/emails relating to people services.
• Liaise with centers of excellence to provide answers for employees.

Skills

Adaptability

Communication

Critical Thinking

Detail-Oriented

Problem Solving

Recruiting

Regulatory Compliance

Risk Management

Stakeholder Management

HR Policies

Confidentiality

Translate Policy

Data Interpretation

HR Knowledge

Education

Bachelor’s degree or equivalent

Tools

Case management system

HRIS

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeeResponsible for providing first level HR support including answering telephone calls, written enquiries, data management, policy interpretation, HRMI reporting and employee systems training for the Human Resources function in the GSSC

Primary Responsibilities

• Provide feedback on current processes and procedures to create better customer outcomes
• Assist in providing interpretation and advice to the business regarding policies, process and procedures
• Responsible for the operation and management of the service center that provides payroll, benefits, HR policies, timekeeping, payroll adjustments, etc.
• Handle global human resources enquiries
• Ensure timely quality delivery of own work and processes by supporting client Operational Level Agreements (OLAs), end-to-end HR Service Levels Agreements (SLAs), and Key Performance Indicator (KPI) adherence
• Manage case management system tool and ensure the correct points of escalation are delivered timely
• Using on-line systems to access data and answer customer inquiries within service times
• Answering incoming calls/ emails enquiries relating to people services
• Liaise with centers of excellence to provide answers for employees
• Bachelor's Degree or equivalent combination of education and work experience
• 1 year relevant experience
• Computer literate with intermediate PC and administration skills
• Written and verbal communication skills
• Ability to review and interpret data
• A good balance of conceptual and analytical thinking and problem solving skills
• Evidence of the practice of a high level of confidentiality.
• Ability to translate policy and process into simple language
• Understanding of basic HR policy and end to end HR processes/ procedures
• Maintain a working knowledge of relevant issues, laws and regulations pertaining to HR practices to ensure optimal value and full regulatory compliance
• QBE Cultural DNA
• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices
• US Only - Disclaimer
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Global Disclaimer
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls. Skills: Adaptability, Collaboration Tools, Communication, Critical Thinking, Detail-Oriented, Employee Relations Law, Human Resources Policies, Intentional collaboration, Managing performance, Policy Development, Problem Solving, Recruiting, Regulatory Compliance, Risk Management, Stakeholder Management

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Requirements: