Global Head of Investor Services & Client Experience

Partners Group; Taguig; On-site; PHP 2,000,000 - 3,500,000; Full time

Benefits offered by this job

Professional international working environment

Challenging rewarding career

On-the-job training and mentorship

One-month sabbatical after five years

Education assistance program

Team events and volunteer opportunities

Job summary

A global financial institution seeks an experienced Head, Investor Services to lead the team and improve client experiences. Responsibilities include ensuring timely delivery of services, driving quality and risk mitigation, and developing team members for success. The ideal candidate will have 8-10 years of relevant experience in Investor Services and a strong understanding of fund accounting. Join a dynamic office environment that promotes growth and offers unique benefits, including professional development and mentoring opportunities.

Qualifications

• 8–10 years of experience in Investor Services or related fields, with a focus on people management.
• Ability to translate business needs into actionable plans.
• Strong understanding of fund accounting and financial services operations.

Responsibilities

• Ensure timely delivery of Investor Services activities.
• Drive quality and risk management efforts.
• Act as liaison across departments and clients.
• Implement process improvements that enhance client experiences.
• Coach team members and foster a high-performing culture.
• Support talent acquisition and succession planning.

Skills

People management

Quality assurance

Stakeholder communication

Process improvement

Cross-team collaboration

Solutions-oriented mindset

Job description

A global financial institution seeks an experienced Head, Investor Services to lead the team and improve client experiences. Responsibilities include ensuring timely delivery of services, driving quality and risk mitigation, and developing team members for success. The ideal candidate will have 8-10 years of relevant experience in Investor Services and a strong understanding of fund accounting. Join a dynamic office environment that promotes growth and offers unique benefits, including professional development and mentoring opportunities.