Global E‑Commerce QA & Compliance Program Lead

ByteDance; Pateros; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading technology company in Metro Manila is seeking a Quality Assurance Program Manager to ensure high standards of quality and compliance. The role involves analyzing data, managing quality projects, and upholding service consistency across BPOs. The ideal candidate has a BA/BS degree and at least 1 year of experience in quality assurance, along with strong communication skills and a passion for problem-solving. Join us in building an innovative and secure commerce ecosystem.

Benefits

Creative work environment

Diverse and inclusive culture

Qualifications

• 1+ years experience in quality assurance, preferably in Customer Service.
• Demonstrates eagerness to learn and strong problem-solving skills.
• Work across different time zones as necessary.

Responsibilities

• Uphold high-quality moderation standards across all BPOs.
• Conduct deep-dive root cause analysis on quality gaps.
• Lead and manage quality-related projects end-to-end.

Skills

Quality assurance

Data analysis

Communication skills

Problem-solving

Education

BA/BS degree or equivalent

Job description

A leading technology company in Metro Manila is seeking a Quality Assurance Program Manager to ensure high standards of quality and compliance. The role involves analyzing data, managing quality projects, and upholding service consistency across BPOs. The ideal candidate has a BA/BS degree and at least 1 year of experience in quality assurance, along with strong communication skills and a passion for problem-solving. Join us in building an innovative and secure commerce ecosystem.