Global Customer Care Trainer — Remote with L&D Growth

Firstadvantageindia; Philippines; Hybrid; PHP 1,803,968 - 3,006,614; Full time

Benefits offered by this job

Cross-functional exposure

Work-from-home setup

Company-provided work tools

Career advancement opportunities

Competitive salary package

Job summary

Firstadvantageindia is seeking a Global Customer Care Trainer in the Philippines. This role involves educating new and existing employees through both in-person and virtual training sessions. The position offers a primarily work-from-home setup with occasional office collaboration. Candidates should have strong interpersonal and critical thinking skills, along with experience in training or mentoring. A valid NBI clearance is also required. Competitive salary and career advancement opportunities are provided.

Qualifications

• 1+ years experience in coaching, training, or mentoring.
• 2+ years experience in process or soft skills training.
• Flexibility and willingness to learn new processes based on business needs.

Responsibilities

• Educate new and existing employees on their job responsibilities.
• Deliver soft skills training globally via in-person and virtual classrooms.
• Create and analyze training materials.

Skills

Interpersonal skills

Customer Service Attitude

Critical thinking

Analytical skills

Public speaking

Presentation skills

Mentoring

Job description

Firstadvantageindia is seeking a Global Customer Care Trainer in the Philippines. This role involves educating new and existing employees through both in-person and virtual training sessions. The position offers a primarily work-from-home setup with occasional office collaboration. Candidates should have strong interpersonal and critical thinking skills, along with experience in training or mentoring. A valid NBI clearance is also required. Competitive salary and career advancement opportunities are provided.