Global CS Specialist — Remote Renewals & Growth

Emapta; Metro Manila; Remote; PHP 800,000 - 1,200,000; Full time

Job summary

A leading marketing solutions provider in the Philippines is seeking a Customer Success Specialist to manage client renewals and relationships. This remote role offers ample career growth opportunities and the chance to work with international clients in a dynamic environment. Ideal candidates will have significant experience in customer success and account management, with strong communication abilities and a proficiency in CRM tools. Join us to enhance brand success through strategic engagement.

Benefits

Day 1 HMO coverage with free dependent

Competitive Salary Package

Permanent WFH arrangement

Prime office location in Makati

Free access to gyms

Unlimited opportunities for upskilling

20 annual leaves

Fun engagement activities

Qualifications

• 3+ years experience in customer success, account management, or B2B renewals.
• Fluency in written and verbal English.
• Experience managing contract lifecycles and renewal workflows.

Responsibilities

• Execute end-to-end renewal process for 200-300 accounts with annual recurring revenue.
• Monitor account health using business engagement metrics and trends.
• Identify expansion opportunities through business needs assessment.

Skills

Customer success experience

Business communication skills

Renewal processing

CRM proficiency (Salesforce, HubSpot)

Relationship-building skills

Process-oriented mindset

Customer-facing experience

SaaS industry experience

Account management background

Sales or business development experience

Marketing technology familiarity

Data analysis skills

Tools

Salesforce

HubSpot

Job description

A leading marketing solutions provider in the Philippines is seeking a Customer Success Specialist to manage client renewals and relationships. This remote role offers ample career growth opportunities and the chance to work with international clients in a dynamic environment. Ideal candidates will have significant experience in customer success and account management, with strong communication abilities and a proficiency in CRM tools. Join us to enhance brand success through strategic engagement.