General Manager I COO - Retail & FMCG

HR TechX Corp.; Quezon City; On-site; PHP 1,250,000 - 1,500,000; Full time

Job summary

A leading retail company is seeking a General Manager in Quezon City to oversee retail operations and support aggressive expansion goals. This role involves operational leadership, strategic planning, and developing teams to enhance customer experience across locations. The ideal candidate should have extensive retail management experience, strong analytical skills, and proven leadership capabilities in a fast-paced environment.

Qualifications

• Bachelor's degree in Business, Management, or related field; MBA is an advantage.
• Extensive experience in retail management.
• Strong background in managing large-scale operations, expansion initiatives, or regional retail networks.
• Proven leadership experience in fast-paced, high-demand retail or FMCG environments.
• Strong analytical, strategic, and problem-solving capabilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee day-to-day operations across all store locations to ensure efficiency.
• Develop and implement strategic plans to support large-scale expansion.
• Establish and monitor operational KPIs to improve productivity.
• Lead, mentor, and develop store and operations teams.
• Oversee budgeting, forecasting, and financial analysis for retail operations.
• Ensure consistent brand experience across all locations.

Skills

Retail management

Leadership

Strategic planning

Financial analysis

Customer experience management

Analytical skills

Education

Bachelor's degree in Business or related field

MBA

Job description

Job Title: General Manager

Location: Quezon City

Work Schedule: Morning Shift

Job Overview

The General Manager will lead overall retail operations and drive organizational growth, his role oversees daily operational performance, strategic planning, and business development to support the company's aggressive expansion goals. The General Manager will ensure operational excellence, develop strong teams, and maintain high standards of customer experience across current and future store locations.

Key Responsibilities

Operations & Business Leadership

• Oversee day-to-day operations across all store locations to ensure efficiency, consistency, and alignment with business objectives.
• Develop and implement strategic plans to support large‑scale expansion, including opening new branches in both urban malls and community‑based areas.
• Establish and monitor operational KPIs to improve productivity and overall performance.
• Ensure effective coordination across departments, including Sales, Operations, Marketing, and Finance.

People Leadership

• Lead, mentor, and develop store and operations teams to build a high‑performance culture.
• Implement training, performance management, and leadership development initiatives.Foster strong teamwork, accountability, and customer‑centric values across the organization.

Financial & Business Management

• Oversee budgeting, forecasting, and financial analysis for retail operations.
• Monitor P&L performance, ensuring profitability and cost efficiency.
• Approve operational expenditures and investments aligned with business goals.

Expansion & Market Development

• Lead the operational readiness of new store openings, including site evaluation, mall coordination, and store launch management.
• Build strong relationships with mall operators, property groups, and external partners.
• Identify opportunities to enhance retail footprint and drive market penetration.

Customer Experience & Brand Standards

• Ensure consistent brand experience across all locations.
• Drive initiatives focused on service excellence, operational improvement, and customer satisfaction.
• Uphold high standards for store presentation, service efficiency, and overall retail quality.

Compliance & Risk Management

• Ensure compliance with industry regulations, mall requirements, and company policies.
• Oversee operational audits, risk mitigation plans, and safety protocols.

Qualifications & Experience

• Bachelor's degree in Business, Management, or related field; MBA is an advantage.
• Extensive experience in retail management.
• Strong background in managing large-scale operations, expansion initiatives, or regional retail networks.
• Proven leadership experience in fast‑paced, high‑demand retail or FMCG environments.
• Strong analytical, strategic, and problem‑solving capabilities.
• Excellent communication and interpersonal skills; able to collaborate with internal teams and external stakeholders.