Front Desk Supervisor: Guest Experience & Operations Lead

Dusit Thani Dubai; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

A luxury hotel in the Philippines seeks a dedicated Front Office Manager to oversee guest services and ensure high standards of operation. The role includes managing staff, handling guest inquiries, and maintaining operational controls. Ideal candidates will have a bachelor's degree in Hotel Management and at least 2 years of front office experience. Strong English communication skills and an excellent interpersonal demeanor are essential for success in this role.

Qualifications

• Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
• Familiar with yield management and cost controls.

Responsibilities

• Ensure staff knowledge of hotel features and services.
• Handle guest complaints ensuring guest satisfaction.
• Monitor cashiering procedures and balance cashier summary.

Skills

Good English communication skills

Interpersonal skills

Pleasing personality

Education

Bachelor's degree in Hotel Management or relevant degree

Job description

A luxury hotel in the Philippines seeks a dedicated Front Office Manager to oversee guest services and ensure high standards of operation. The role includes managing staff, handling guest inquiries, and maintaining operational controls. Ideal candidates will have a bachelor's degree in Hotel Management and at least 2 years of front office experience. Strong English communication skills and an excellent interpersonal demeanor are essential for success in this role.