Front Desk Supervisor: Guest Experience & Operations Lead

Dusit Thani Mactan Cebu; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

A premier hotel in the Philippines is seeking a candidate for the Front Office Manager role. You will ensure staff training on hotel services, manage guest complaints, and oversee all cashiering operations. The ideal candidate has a Bachelor's degree in Hotel Management and at least 2 years of relevant experience. This role requires excellent English communication skills and a pleasant personality.

Qualifications

• Minimum 2 years in Front Office or Guest Service experience in a similar capacity.
• Familiar with yield management and cost controls.
• Pleasant personality.

Responsibilities

• Ensure staff knowledge of hotel features and services.
• Handle guest complaints according to pacification procedures.
• Monitor cashiering procedures.

Skills

Good English communication skills

Communication and interpersonal skills

Education

Bachelor degree in Hotel Management or relevant degree

Job description

A premier hotel in the Philippines is seeking a candidate for the Front Office Manager role. You will ensure staff training on hotel services, manage guest complaints, and oversee all cashiering operations. The ideal candidate has a Bachelor's degree in Hotel Management and at least 2 years of relevant experience. This role requires excellent English communication skills and a pleasant personality.