Front Desk Supervisor: Guest Experience & Operations Lead

Dusit Doha Hotel | Dusit Hotel & Suites - Doha; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

A luxury hotel in the Philippines is seeking a Front Office Manager to ensure smooth operations and excellent guest experiences. Responsibilities include staff management, handling guest complaints, and monitoring financial procedures. Candidates must have a Bachelor's degree in Hotel Management and at least 2 years of relevant experience. Strong English communication and interpersonal skills are essential for this role. This position offers opportunities for personal development in a dynamic hotel environment.

Qualifications

• Minimum of 2 years in Front Office or Guest Service experience.
• Familiar with yield management and cost controls.
• Pleasant personality with good communication skills.

Responsibilities

• Ensure staff knowledge of hotel features and services.
• Handle guest complaints and ensure satisfaction.
• Monitor cashiering procedures and balance cashiers.
• Maintain a high standard of personnel appearance.

Skills

Good English communication skills

Interpersonal skills

Education

Bachelor's degree in Hotel Management

Job description

A luxury hotel in the Philippines is seeking a Front Office Manager to ensure smooth operations and excellent guest experiences. Responsibilities include staff management, handling guest complaints, and monitoring financial procedures. Candidates must have a Bachelor's degree in Hotel Management and at least 2 years of relevant experience. Strong English communication and interpersonal skills are essential for this role. This position offers opportunities for personal development in a dynamic hotel environment.