Front Desk, Procedure Coordination & Prior Authorization

GoLean Health; Iloilo City; Remoto; PHP 435.000 - 620.000; Part-time

Descrizione del lavoro

GoLean Health is seeking a detail-oriented Virtual Medical Assistant to support patient communication, appointment scheduling, and insurance-related processes for a multi-specialty medical practice. The role emphasizes coordination across Cardiology, Neurology, and Pain Management with a remote setup.

Responsibilities include coordinating procedures, verifying benefits, handling prior authorizations, and maintaining accurate records. Strong English communication and U.S.

Competenze

• Excellent spoken and written English communication skills.
• Strong attention to detail and organizational abilities.
• Ability to manage multiple follow-up tasks accurately.
• Experience with U.S. healthcare workflows and confidentiality.

Mansioni

• Manage inbound patient calls and inquiries; schedule appointments across specialties.
• Coordinate procedures from scheduling to completion, ensuring readiness and prep instructions.
• Verify insurance benefits and obtain/track prior authorizations; maintain patient records.

Conoscenze

Clear English communication

Attention to detail

Multitasking

Independent work

EHR/EMR familiarity

Strumenti

EHR/EMR systems

Insurance verification platforms

Prior authorization portals

Descrizione del lavoro

Front Desk, Procedure Coordination & Prior Authorization

Remote | Multi-Specialty Facility | 30–40 Hours per Week | $6/Hour

Schedule: Monday to Friday, No Weekends, Follows Central Time

About The Role

A growing multi-specialty medical practice specializing in Cardiology, Neurology, and Pain Management is seeking an experienced and highly detail-oriented Virtual Medical Assistant to support patient communication, appointment scheduling, procedure coordination, and insurance-related processes.

Key Responsibilities

1. Patient Communication & Appointment Scheduling

• Manage inbound patient calls, appointment requests, and inquiries with professionalism and empathy.
• Schedule, confirm, cancel, and reschedule appointments across multiple medical specialties.
• Conduct outbound follow-ups for missed appointments, canceled procedures, and patients requiring additional assistance.
• Explain scheduling and procedural requirements clearly, address patient concerns, and encourage patients to complete recommended services.

2. Procedure Coordination & Patient Follow-Up

• Coordinate patient procedures from initial scheduling through completion, ensuring all necessary requirements are addressed.
• Conduct pre-procedure follow-ups, including confirming appointments, verifying patient readiness, and communicating provider-approved preparation instructions.
• Ensure benefits verification and other required preparations are completed at least seven days before scheduled procedures.
• Track pending procedures, referrals, cancellations, and rescheduling requests to prevent patients from being overlooked or experiencing unnecessary delays.

3. Insurance Verification, Prior Authorization & Administrative Support

• Perform accurate insurance eligibility and benefits verification, including confirming coverage for scheduled services and procedures.
• Submit, track, and follow up on prior authorization requests, ensuring authorization requirements are correctly identified before services are rendered.
• Maintain organized patient records, referral information, insurance documentation, and outstanding task lists.
• Monitor unresolved requests, proactively follow up on pending items, and document workflows to support consistent operations and process improvements.

Required Qualifications

• Previous experience as a Medical Virtual Assistant, Medical Receptionist, Patient Coordinator, or similar role supporting a U.S. healthcare practice.
• Hands-on experience with insurance benefits verification and prior authorizations.
• Experience coordinating medical procedures, managing referrals, and scheduling patient appointments.
• Strong understanding of U.S. healthcare workflows, insurance processes, and patient confidentiality requirements.
• Excellent spoken and written English communication skills, with confidence handling patient calls and addressing concerns.
• Exceptional attention to detail, organizational skills, and the ability to manage multiple follow-up tasks accurately.
• Ability to work independently, take ownership of responsibilities, and adapt to changing procedures and priorities.
• Familiarity with EHR/EMR systems and insurance verification or authorization platforms.

Preferred Qualifications

• Previous experience supporting Cardiology, Neurology, Pain Management, or other procedure-intensive specialties.
• Experience managing pre-procedure requirements and coordinating patients through multiple stages of care.
• Experience supporting a growing or multi-specialty medical practice.

Ideal Candidate Profile

We are looking for someone who is:

• Proactive and accountable Takes ownership of assigned tasks and follows through without repeated reminders.
• Highly detail-oriented Understands that inaccuracies in insurance verification, prior authorizations, or procedure scheduling can significantly impact patient care and practice operations.
• Patient-focused and persuasive Communicates confidently, addresses patient hesitation with empathy, and helps patients understand the importance of recommended procedures without providing independent medical advice.
• Adaptable and resourceful Comfortable with evolving workflows, changing priorities, and identifying opportunities to improve processes.
• Reliable and results-driven Consistently completes assigned responsibilities, tracks pending tasks, and maintains a high standard of accuracy and productivity.