Front Desk Associate

StretchLab Santa Monica; Santa Monica; On-site; PHP 1,426,260 - 1,845,749; Full time

Benefits offered by this job

Commission on sales

Performance bonuses

Growth opportunities

Job summary

StretchLab Santa Monica is seeking a Front Desk Associate to manage client interactions, book appointments, and enhance our membership program. The ideal candidate will demonstrate excellent sales and communication abilities, while contributing to a energetic and community-focused work culture. Compensation includes a competitive hourly wage of $17-$22 plus commission and bonuses. There are significant growth opportunities within the studio as we promote wellness and fitness.

Qualifications

• Excellent sales, communication, and customer service skills required.
• Goal-oriented with the ability to achieve sales in memberships.
• Fluency in English and excellent communication skills.

Responsibilities

• Assist the General Manager with the sales process.
• Book and confirm intro classes.
• Manage the front desk to greet and check-in clients.

Skills

Sales skills

Communication skills

Customer service skills

Proficient computer skills

Goal-oriented

Tools

ClubReady software

Job description

StretchLab Santa Monica is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand!

Founded in 2015 in Venice, California, StretchLab is the industry leader in offering one-on-one assisted stretching. Stretch Lab has created a variety of offerings to empower clients to 'Live Long'. StretchLab has gathered a team of experts already certified in an array of related fields – physical therapy, chiropractic medicine, yoga, Pilates, and more – and brought in the world’s leading authority on stretching and flexibility to deliver on the promise of having the finest team of stretching professionals gathered anywhere. StretchLab's proprietary Flexologist TM training ensures that their clients receive a world class stretching session.

POSITION

The purpose of the Front Desk Associate is to answer phone calls, book appointments, and share information about our membership program. The goal for this position is bringing new clients to the studio and booking them into Intro Classes. The Associate also assists with retaining current members. Fitness knowledge or background is preferred but not required.

COMPENSATION & BENEFITS

• This position offers a competitive hourly wage
• Commission paid on sales
• Opportunity for bonus based on performance.
• Opportunity for growth within the studios including additional sales and management positions
• PAY $17- $22PER HOUR + COMMISSION AND BONUSES

REQUIREMENTS

• Excellent sales, communication, and customer service skills required
• Goal-oriented with an ability to achieve sales in memberships for one-on-one and group assisted stretch and retail
• Ability to learn and use the ClubReady software system
• Ability to stand or sit for up to 6 hours throughout the workday
• Must be fluent in English and have excellent communication skills via in person, phone and email
• Must be able to work under pressure and meet tight deadlines
• Must have proficient computer skills
• Daily and/or occasional travel may be required.

RESPONSIBILITIES

• Assist the General Manager with the sales process of lead generation, follow up, and close
• Book and confirm intro classes
• Manage the front desk to greet and check-in clients and prospects when they enter the studio
• Conduct tours of the facility while establishing a relationship and targeting individual’s needs and wants
• Maintain acceptable level of personal sales production
• Emphasize and enforce objectives of the club as a fitness and wellness provider
• Present available services to current or prospective members
• Book quality appointments to achieve monthly sales quota and follow-up with leads and missed intro classes
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club
• Ensure studio is clean and tidy
• Other duties as assigned

COMPENSATION & PERKS

• Competitive compensation based on experience
• Commission paid on sales
• Opportunity for bonus based on performance.
• Huge opportunities for growth within the studios, including additional sales and management opportunities

StretchLab is taking over the U.S. as the premier destination for one-on-one assisted stretching services and innovative group stretch classes. We're always looking for motivated individuals who share our values and passion for wellness.

Our Values

FREEDOM

Above all else, we celebrate the freedom to move, to participate, and to engage in the life you want to have.

ENERGY

We help uncover and release the natural energy that comes from healthy movement.

GROWTH

We are committed to continuing the education and personal growth of our team and clients.

COMMUNITY

We engage and support the local neighborhoods in which we live and work, while also creating our own community in each StretchLab.

CARING

We focus on the role human touch plays in the care and comfort of our clients.

Flexologist training program

Our proprietary Flexologist Training Program is the only accredited assisted stretching program. The Institute for Credentialing Excellence, the leading international membership organization representing the credentialing community has officially recognized StretchLab's FTP program. During their required 60-70+ hours of theory and hands-on training, our Flexologists learn the muscular system, a variety of assisted stretches and exactly how to work with a variety of clients from professional athletes, weekend warriors, those recovering from an injury and clients of all ages and body types.