Fraud & Transaction Monitoring Specialist

Hello Clever; Metro Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Birthday Leave

Menstrual Leave

Wellness and Development Allowance

Technology Allowance

Flexible hybrid working

Quarterly social events

Annual company trip

Job summary

Hello Clever in Manila is seeking a Fraud & Transaction Monitoring Analyst to strengthen detection, investigation, and response to financial crime across our global platform. You will review alerts, conduct KYC/CDD reviews, and help improve monitoring rules and processes.

Work closely with Fraud, Compliance, Product, Data, and Engineering; you’ll analyse data with SQL, tune detection rules, and contribute to SOPs and playbooks while supporting cross-functional investigations.

Qualifications

• 2-3 years of experience in transaction monitoring, fraud analysis, AML operations, or risk management within fintech, bank, payments company, or regulated financial services.
• Good understanding of fraud typologies, AML transaction-monitoring concepts, payment risk indicators, suspicious activity red flags, and customer/merchant risk factors.
• Strong analytical skills, sound judgement, and excellent attention to detail, with the ability to review complex cases and make well-reasoned recommendations.
• Working knowledge of SQL, with the ability to query, analyse, and interpret data to support investigations, monitoring, reporting, and trend analysis.
• Comfortable operating in a fast-paced, evolving environment, with a builder mindset and willingness to improve processes, playbooks, and controls from the ground up.
• Strong written and verbal communication skills, with the ability to document investigation findings clearly and communicate effectively with cross-functional stakeholders.
• Must be located in Manila, Philippines

Responsibilities

• Review transaction-monitoring, AML, and fraud alerts across global payment flows; investigate suspicious activity, identify red flags, and accelerate cases in line with procedures.
• Conduct KYC/CDD reviews and support enhanced due diligence for higher-risk customers, merchants, transactions, or behaviors.
• Prepare clear, audit-ready investigation records including case narratives, evidence, and escalation notes.
• Support suspicious activity escalation preparation for review by senior team members and MLRO-equivalent stakeholders.
• Analyse transaction and platform data using SQL to identify evolving fraud patterns and control gaps.
• Tune and enhance monitoring rules, thresholds, and alert logic based on trends and false positives.
• Develop and maintain SOPs, investigation guides, and playbooks as the function matures.
• Partner with cross-functional teams on investigations and process improvements.
• Support incident reviews and root-cause analysis for fraud events.

Skills

Fraud analysis

AML knowledge

Data analysis

Attention to detail

Communication

Cross-functional collaboration

Builder mindset

Tools

SQL

Job description

Hello Clever in Manila is seeking a Fraud & Transaction Monitoring Analyst to strengthen detection, investigation, and response to financial crime across our global platform. You will review alerts, conduct KYC/CDD reviews, and help improve monitoring rules and processes.

Work closely with Fraud, Compliance, Product, Data, and Engineering; you’ll analyse data with SQL, tune detection rules, and contribute to SOPs and playbooks while supporting cross-functional investigations.