Fraud Risk Leader: Strategy, Forensics & Operations

Socium - Teams Done Differently; Metro Manila; On-site; PHP 3,500,000 - 6,500,000; Full time

Job summary

Socium - Teams Done Differently seeks a Head of Fraud to define and execute the bank's end-to-end fraud risk management strategy, protecting customers while enabling growth across deposits, cards, lending, and payments.

You will lead three pillars—strategy/intelligence, forensics/investigations, and operations—balancing risk with customer experience and ensuring BSP compliance, with collaboration across Technology, Product, Risk, and Operations.

Qualifications

• Bachelor's degree in Business, Finance, or related field.
• Extensive experience in fraud risk management within banking or financial services.
• Proven leadership across fraud strategy, investigations, and operations.
• Strong understanding of digital banking fraud and Philippine fraud landscape.
• Excellent stakeholder management and communication skills to influence senior leadership.

Responsibilities

• Define and evolve the bank's fraud risk strategy and appetite aligned with regulatory expectations and business goals.
• Own fraud risk management across deposits, cards, lending, and payments.
• Lead fraud risk assessments for new products, features, and partnerships.
• Design and implement preventive fraud controls (rules, limits, system safeguards).
• Oversee fraud analytics, reporting, and MO's for executive and regulatory visibility.
• Drive data-led decision making, including detection rules and model optimization.
• Monitor emerging fraud trends and scam typologies.
• Ensure fraud policies, procedures, and governance frameworks are robust and up to date.
• Lead end-to-end fraud investigations across scams, ATO, card fraud, and mule accounts.
• Oversee case management, documentation, and evidence handling in line with BSP and legal requirements.
• Drive fund recovery efforts with partner banks, payment networks, and stakeholders.
• Build and manage relationships with law enforcement and industry networks.
• Conduct deep forensic and transaction analysis to identify root causes and systemic gaps.
• Translate investigation insights into improvements in fraud controls and strategy.
• Support regulatory inquiries and legal proceedings related to fraud cases.
• Own fraud decisioning frameworks (approve, decline, elevate, block).
• Oversee customer protection actions (blocking, step-up verification, interventions).
• Manage fraud disputes, scam claims, and customer remediation.
• Ensure SLA adherence, quality, and operational consistency.
• Drive automation, tooling, and process optimization for scale and efficiency.
• Balance fraud controls with customer experience, minimizing friction and false positives.
• Build and lead a high-performing, multi-functional fraud organization.
• Establish governance, escalation frameworks, and decision-making structures.
• Partner with Technology, Product, Risk, Compliance, and CX to embed fraud controls.
• Represent fraud in executive forums, risk committees, and regulatory engagements.
• Collaborate with external partners (banks, networks, industry bodies)

Skills

Leadership

Fraud strategy

Stakeholder management

Analytics

Data-driven decisions

Communication

Education

Bachelor's degree in Business, Finance, or related field

Job description

Socium - Teams Done Differently seeks a Head of Fraud to define and execute the bank's end-to-end fraud risk management strategy, protecting customers while enabling growth across deposits, cards, lending, and payments.

You will lead three pillars—strategy/intelligence, forensics/investigations, and operations—balancing risk with customer experience and ensuring BSP compliance, with collaboration across Technology, Product, Risk, and Operations.