Fraud & Disputes CSR - Card Support (Night Shift)

Global Payments; Manila; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading payments technology company in Manila is seeking a Customer Service Representative to address customer inquiries and resolve tier 1 payment-related requests. The ideal candidate should have a high school diploma and some experience in customer service, preferably in a BPO setting. This position requires the ability to work onsite and handles routine customer service operations. Join this dynamic team to help deliver exceptional service within the payments industry.

Qualifications

• 6 months to 1 year CSR experience in any industry, preferably in BPO/Call Center.
• Ability to navigate a computerized data entry system.
• Willing to work onsite in Vertis North, Quezon City.

Responsibilities

• Responds to customer inquiries via telephone, email, SMS, and chat.
• Resolves basic or tier 1 payment and account-related requests.
• Enters required data into client-provided systems and databases.

Skills

Customer service

Communication skills

Problem-solving skills

Education

High School Diploma or Equivalent

Job description

A leading payments technology company in Manila is seeking a Customer Service Representative to address customer inquiries and resolve tier 1 payment-related requests. The ideal candidate should have a high school diploma and some experience in customer service, preferably in a BPO setting. This position requires the ability to work onsite and handles routine customer service operations. Join this dynamic team to help deliver exceptional service within the payments industry.