Fraud Analyst/Financial CSR

Private Advertiser; Taguig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Private Advertiser in the Philippines is seeking a customer service professional to assist customers with empathy across phone, text, chat, video chat and other channels in a fast-paced, high-volume environment. You will answer inquiries, resolve problems, and provide a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems.

Must be amenable for 100% voice function and be willing to work on-site at the posted

Qualifications

• At least 6 months of CustomerService Experience in BPO Industry.
• Completed at least 2 years of college education.

Responsibilities

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment.
• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems.
• Regularly receive direction from supervisor and escalat
• Interact with team on basic information, plus internal or external customers

Skills

Customer service

Education

2 years college education

Job description

• Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

• Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

• Regularly receive direction from supervisor and escalat

• Interact with team on basic information, plus internal or external customers

Required Qualifications:

• At least 6 months of CustomerService Experience in BPO Industry

• Completed at least 2 years of college education

Job Expectations:

• Must be amenable for 100% voice function

• Must work on-site at the location posted

• Must be flexible with the work schedule

• Must be able to attend full duration of required training period

• Ability to work additional hours as needed