Forecasting & Real-Time Staffing Lead

Concentrix; Davao City; On-site; PHP 300,000 - 520,000; Full time

Job summary

Concentrix is seeking an experienced Staffing Planner to develop accurate workforce forecasts and create schedules that meet service level agreements. You will monitor real-time performance metrics and adjust staffing to address spikes and dips.

The role requires strong communication, leadership, and mentoring skills to guide the team and partner with HR, Recruitment and Operations on hiring plans aligned with forecasted needs.

Qualifications

• Associate's degree with 2–4 years of relevant experience.
• Strong written and verbal communication skills.
• Ability to lead a team and mentor members.

Responsibilities

• Develop accurate long-term and short-term staffing forecasts based on historical data and trends.
• Create staffing schedules that meet SLAs while balancing attendance.
• Monitor real-time metrics and adjust staffing levels to address spikes or dips.
• Oversee daily adherence to schedules and manage leave or absences.
• Analyze productivity data and identify bottlenecks for optimization.
• Prepare actionable reports for leadership on capacity, performance, and costs.
• Collaborate with HR, Recruitment, and Operations to align hiring with forecasted needs.
• Communicate effectively with frontline managers to ensure workflow adherence.

Skills

Forecasting

Staffing planning

Communication

Leadership

Multitasking

Coaching/mentoring

Education

Associate's degree in related field

Job description

Concentrix is seeking an experienced Staffing Planner to develop accurate workforce forecasts and create schedules that meet service level agreements. You will monitor real-time performance metrics and adjust staffing to address spikes and dips.

The role requires strong communication, leadership, and mentoring skills to guide the team and partner with HR, Recruitment and Operations on hiring plans aligned with forecasted needs.