Forecast Planner

Greater Giving, Inc.; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Greater Giving, Inc. is seeking a Forecast Planner to join our Workforce Management team and shape the future of our customer operations.

You will own end-to-end forecasting across all contact channels, delivering accurate volume and AHT forecasts to enable proactive staffing and SLA adherence.

Qualifications

• 3+ years of forecasting and capacity planning in high-volume contact centers.
• Advanced forecasting using statistical models and multi-channel data.
• Proficiency in leading WFM platforms and Excel-based analysis.
• Willing to work morning, mid, or graveyard shifts.

Responsibilities

• Own end-to-end forecasting strategy across all customer contact channels.
• Deliver accurate volume and AHT forecasts to enable proactive staffing decisions.
• Drive long- and mid-term capacity planning and translate growth into headcount strategies.
• Partner with Operations, Finance, HR, Scheduling, and Analytics to align workforce plans.
• Continuously improve forecasting capabilities and data accuracy.

Skills

Forecasting

Capacity planning

Analytical thinking

Education

Degree in Business/Finance/Mathematics/Economics or related quantitative field

Tools

WFM platforms

Excel

Job description

Make your mark at one of the biggest names in payments. We’re looking for a Forecast Planner to join our ever evolving Workforce Management team and help shape the future of global commerce.

What you’ll own

Own the end-to-end forecasting strategy across all customer contact channels, delivering accurate volume and AHT forecasts that enable proactive workforce decisions, optimize resource utilization, and consistently support service level commitments.

Drive long- and mid-term capacity planning by translating business growth, operational changes, and workforce trends into actionable headcount strategies that ensure the organization is positioned to meet future demand efficiently and cost-effectively.

Influence business performance through scenario modeling and workforce analytics, providing data-driven insights and recommendations that mitigate staffing risks, improve productivity, and support informed strategic decision-making.

Partner cross-functionally with Operations, Finance, Human Resources, Scheduling, and Analytics teams to align workforce strategies with organizational priorities, ensuring recruiting, training, and staffing plans effectively support business objectives.

Continuously improve forecasting and capacity planning capabilities by identifying trends, variances, and process opportunities, enhancing data accuracy, planning methodologies, and workforce efficiency to drive measurable operational outcomes.

What you’ll bring

Bring proven workforce management expertise with 3+ years of forecasting and capacity planning experience in high-volume contact center or shared services environments, delivering staffing strategies that balance customer experience, service levels, and operational efficiency.

Demonstrate advanced forecasting and analytical capabilities by leveraging statistical models, multi-channel workforce data, and business insights to accurately predict demand and support data-driven decision making.

Apply deep proficiency in leading WFM platforms and advanced Excel-based analysis to develop scalable workforce plans, optimize resource allocation, and improve planning accuracy across complex operational environments.

Open to work in the morning, mid and graveyard shifting schedules.

It’s a bonus if you have

A degree in Business, Finance, Mathematics, Economics, or any related quantitative field

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

We offer access to medical coverage that supports the health and wellbeing for you and your family.

My Money

In addition to base salary, you may be eligible for bonuses and/or equity awards, determined by role, level, impact, and our policies.

My Lifestyle

We have a dedicated Wellness Week each year – which includes an extra paid day off - so you can take time to relax, recharge and invest in your wellbeing.

My Family

FLEX, our family inclusion community, offers support for all Globalpayers at every stage, from raising families to caring for loved ones

My Time Off

We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.