Fire Alarm Dispatcher

Amentum; Manila; On-site; PHP 4,988,000 - 6,858,000; Full time

Job summary

Amentum seeks a Fire Alarm Dispatcher to support a US Navy program on Diego Garcia. The role serves as the primary communications link for Fire and Emergency Services, monitoring fire alarm systems, receiving calls, dispatching personnel, and maintaining accurate incident communications.

Requires 1–3 years in emergency dispatch, high school diploma, and ability to obtain required certifications within 12 months; travel internationally is expected.

Qualifications

• High school diploma or equivalent required.
• Certification as Telecommunications Operator I and II and HazMat Awareness or ability to obtain within 12 months.
• 1–3 years’ experience in emergency dispatch or related field.

Responsibilities

• Monitor fire alarm systems and respond to activations per procedures.
• Receive, prioritize, and process emergency and non-emergency calls for service.
• Dispatch fire, rescue, EMS, and other responders per protocol.
• Operate radios, telephones, and CAD systems; maintain continuous unit communications.
• Document calls, dispatch actions, and incident details accurately.
• Coordinate emergency communications with multiple agencies and stakeholders.
• Track alarm system maintenance and inspections to minimize downtime.
• Maintain confidentiality of emergency information and comply with policies.

Skills

Emergency dispatch experience

Radio communications

Decision making under pressure

Verbal communication

Customer service

Passport & international travel

Education

High school diploma or equivalent

Telecommunications Operator I & II certs

Hazardous Materials Awareness

Tools

Radio systems

Telephones

Computer Aided Dispatch systems

Job description

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.

Our people apply undaunted curiosity, relentless ambition and boundless imagination to challenge convention and drive progress.

Our commitments are underpinned by the belief that safety, collaboration and well-being are integral to success.

Amentum is seeking a Fire Alarm Dispatcher to support a unique US Navy program on the island of Diego Garcia. The Fire Alarm Dispatcher serves as the primary communications link for Fire and Emergency Services, ensuring prompt and effective emergency response by monitoring fi re alarm systems, receiving emergency calls, dispatching personnel and equipment, and maintaining accurate communication throughout emergency incidents.

Job Responsibilities

Monitor fi re alarm systems and respond promptly to alarm activations in accordance with established emergency response procedures.

• Receive, prioritize, and process emergency and non-emergency calls for service.
• Dispatch fi re, rescue, emergency medical, and other emergency response personnel using established communication protocols.
• Operate communications equipment including radios, telephones, and Computer Aided Dispatch systems.
• Aided Dispatch systems.
• Maintain continuous communication with responding units, providing real time updates and critical incident information.
• Document all calls for service, dispatched units, alarm activations, and emergency incidents accurately and completely.
• Monitor the operational status of fi re alarm and communications systems and report equipment malfunctions for immediate corrective action.
• Coordinate emergency communications between Fire and Emergency Services personnel, outside agencies, and installation stakeholders.
• Assist in tracking alarm system maintenance, testing, and scheduled inspections to minimize system downtime.
• Maintain confidentiality of emergency information and ensure compliance with department policies and procedures.
• Support emergency operations by providing timely, accurate, and professional communications during routine and high-risk incidents.
• Participate in required training, certification, and continuing education programs.
• Perform other job-related duties as assigned that are consistent with the nature and level of the position.

Required Qualifications

• High school diploma or equivalent.
• Certification as Telecommunications Operator I and II and Hazardous Materials Awareness, or the ability to obtain all required certifications within 12 months of employment.
• One (1) to three (3) years of experience in emergency dispatch, public safety communications, fire service communications, or a related field.
• Ability to remain calm and make sound decisions during emergency situations.
• Proficiency in operating radios, telephones, Computer Aided Dispatch systems, and other emergency communications equipment.
• Excellent verbal communication and customer service skills.
• Must be in possession of a valid passport and be able to travel internationally.
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
• Ability to obtain country-specific visas per the U.S. Department of State Foreign

Clearance Guide

• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
• Must be able to obtain and maintain facility credentials/authorization. Must read, speak, and comprehend English to the extent that they can perform the contract requirements and comply with installation emergency procedures.

Preferred Qualifications

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce
• Experience supporting government, military, or emergency response communications operations.
• Experience working in a multi-agency emergency communications center.
• Advanced training or certification in emergency communications, Computer Aided Dispatch, incident communications, or emergency management.

Other Responsibilities

Safety

Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements, fulfilling all self- aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.

Quality

Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance: Each employee must read, understand, and implement the general and specific operational, safety, quality, and environmental requirements of all plans, procedures, and policies pertaining to the job.

Working Environment

This position is located on Diego Garcia, British Indian Ocean Territory (BIOT), a remote overseas location supporting U.S. Government operations. Employees may work in office, industrial, warehouse, port, airfield, and outdoor environments and may be exposed to high temperatures, humidity, inclement weather, noise, dust, and uneven terrain. Work schedules may include evenings, weekends, holidays, and extended hours based on operational requirements.

Physical Requirements

Requirements may include prolonged sitting, standing, walking, climbing stairs, and working in both indoor and outdoor environments. Must be able to meet all medical, security, and deployment requirements associated with assignment to a remote overseas location.