Fintech Support & Operations Analyst — AI-Driven

Lendable Ltd; Philippines; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Health coverage

Retirement & savings

Employee referral programme

Office meals & snacks

Job summary

Lendable is launching its credit card product in new markets and seeks a proactive operator to manage day-to-day conversations, queues, and data-driven processes. You will work with AI-assisted workflows, investigate patterns, and help design scalable runbooks while ensuring accuracy and compliance in handling customer money and data.

The role emphasizes curiosity, initiative, and cross-functional collaboration in a fast-paced fintech environment, with flexible hybrid work options and

Qualifications

• Excellent written Spanish and working English are essential.
• Strong analytical curiosity and data-driven mindset.
• Hands-on experience with AI tools in real work scenarios.
• Comfort with dashboards, logs, and internal tooling.

Responsibilities

• Own the daily operational queues end-to-end.
• Investigate incidents using dashboards and customer records.
• Collaborate with AI agents for triage, drafting, and data retrieval.
• Transform recurring issues into scalable playbooks and runbooks.
• Link customer insights to product and risk decisions with data.

Skills

Spanish proficiency

English proficiency

Analytical mindset

Data literacy

AI tooling experience

Autonomy

Problem solving

Tools

SQL

Python notebooks

Scripting

Job description

Lendable is launching its credit card product in new markets and seeks a proactive operator to manage day-to-day conversations, queues, and data-driven processes. You will work with AI-assisted workflows, investigate patterns, and help design scalable runbooks while ensuring accuracy and compliance in handling customer money and data.

The role emphasizes curiosity, initiative, and cross-functional collaboration in a fast-paced fintech environment, with flexible hybrid work options and