Financial Sales Associate

Manulife Insurance Malaysia; Cavite City; On-site; PHP 260,000 - 420,000; Full time

Job summary

Manulife Financial Corporation is recruiting a Financial Sales Associate to provide life insurance and wealth management solutions to clients through the bank's branch and sales teams. You will engage in lead generation, product recommendations, and customer servicing to build long-term relationships.

The role emphasizes KYC/CDD compliance, daily reporting, and collaboration with branch management to achieve sales goals.

Qualifications

• Bachelor's/College degree required; bancassurance sales experience preferred.
• Strong sales and customer service skills with bank clients.
• Ability to maintain compliance with KYC/CDD procedures and regulatory requirements.

Responsibilities

• Provide life insurance and wealth solutions to bank clients and coordinate with branch teams.
• Conduct client calls, sales presentations, and on-site product demonstrations.
• Prepare reports, plans, and documentation to support sales targets and customer needs.

Skills

Bancassurance

Sales

Customer Service

Education

Bachelor's degree

Job description

The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch. Sales and service teams, thus we are looking for a dynamic individual, who has an independent mindset and the drive to succeed.

Position Responsibilities

The Financial Sales Associate is responsible for providing life insurance and wealth management solutions to China Bank's clients. Work closely with branch sales and service teams to provide innovative product solutions to address clients' protection, long-term savings and investment needs. Strengthen the long-term relationships with clients by providing excellent customer service Assists the Business Center in achieving sales goals and targets, including lead generation, lead conversion, account acquisition, account maintenance, repeat business, deepening and cross-selling of MCBL products. Prepares Monthly Sales Call Plans and Daily Sales Call Report to ensure that action plans, sales call results, client data, and other key information are properly recorded, reviewed and acted on. Regularly reviews and adjusts plans with the Area and Branch Manager. Conducts client calls, sales presentations, and other sales activities. Prepares other reports required by Management. Generates new account relationships, deepens and broadens existing relationships, and performs account handling and maintenance tasks to improve account profitability and expand business. Maintains cordial working relations with clients by ensuring the timely and expeditious handling of clients' financial needs and requirements. Prepares and ensure availability of documentary requirements. Conducts market/competitor shopping, client mapping, telesales, sales calls, and on-site product presentations for new business acquisitions, sometimes jointly with the Branch Manager. Promotes & facilitates referrals of MCBL products and services to existing and prospective clients. Conducts proper Know-Your-Customer (KYC) procedures and Customer Due Diligence (CDD) / Enhanced Due Diligence (EDD), depending on client's risk profile. Ensures daily email communications are checked and attended to. Attends meetings, trainings, conferences and related learning activities as required by immediate head and/or management. Compliance to all HR System (Workday Employee Self Service) requirements and other HR deliverables within deadline provided. Ensure 100% completion of compliance trainings mandated by the company within deadline provided. Strict adherence to all customer protection, privacy, data handling and other compliance, policy and regulatory requirements of the company. Compliance training includes Product Trainings, Product Orientation, promo cascades, and related activities geared toward product knowledge. Conducts policy review to provide quality customer experience through updates and financial advice to clients to be able to upsell, resell, cross-sell, and/or generate leads. Policy reviews and after sales service is an important job deliverable and customer requirement that leads to more business from clients, referrals from engaged clients and more referrals from the Bank's Branch Managers and staff. It is an integral part of MCBL's commitment to the Bank's customers as well as MCBL's customers. Conduct post sales service to all clients and real-time escalation of complaints to concerned units. Facilitate collection via ADA, over-the-counter or cheque payments. Conduct regular leads planning with BM to be able to generate quality sales leads. Other relevant task/s that may be assigned from time to time.

Required Qualifications

• Candidate must possess at least a Bachelor's/College Degree Work experience in bancassurance sales is highly preferred for this position but those with sales and customer service experience gained from banking, transport, pharmaceutical, FMCG, hospitality and IT industries are also encouraged to apply.

Preferred Qualifications

• Must be self-driven and highly motivated Personable, with good interpersonal and communication skills

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement In Office

We're Manulife. And we’re on a mission to make decisions easier and lives better.

Better is what drives us.

It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives.

It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future.

Joining us means you’ll be empowered to learn and grow your career.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

We’re proud of our accomplishments and recognitions.

Awards

Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index