Finance Strategic Program Manager

Manulife/John Hancock; Quezon City; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work arrangement

Equal opportunity employer

Job summary

Manulife/John Hancock in the Philippines seeks a seasoned Finance Service Delivery Manager to lead transitions into shared services and develop service delivery teams. You will drive standardization, partner with automation teams, and manage governance dashboards for ongoing initiatives.

The role requires 5+ years in project/program management, strong communication, and experience with service outsourcing. Hybrid working arrangement and equal opportunity practices are offered.

Qualifications

• 5+ years of project/program management experience using leading methodologies and processes.
• Experience in transitions management within a service outsourcing or shared services environment.
• Strong communication skills to interact with senior officers and stakeholders.
• Six Sigma or Project Management certification is a plus.

Responsibilities

• Identify shared services opportunities through process inventories.
• Drive standardization within a value stream across delivery channels.
• Collaborate with automation teams to integrate automation into processes.
• Project manage the transformation into a shared services operating model.
• Define success measures and governance dashboards for initiatives.
• Engage stakeholders to align requirements and expectations.
• Mitigate operational risk during changes and ensure robust change management.

Skills

Project management

Stakeholder management

Change management

Analytical thinking

Communication

Education

Bachelor's degree in accounting/finance/business/CS

Tools

MS Project

MS Office

Excel

Job description

Accountable to the Finance Service Delivery Business Program and Metrics Manager, the FSSCM is primarily accountable for transitioning processes into functional shared services or developing shared services teams under the Finance Service Delivery Tower.Position Responsibilities:Identify shared services opportunities through analysis of process inventories.Drive standardization within a functional value stream across delivery channels which includes drafting of key operating procedures and job aids.Collaborate with automation teams to integrate automation into standardized process designs to improve scalability, efficiency, and quality.Project manage and drive the transformation into a shared services operating model for process/teams in scope.Ensure that quality and efficiency benefits are materialized when pivoting into shared services model.Program governance and crafting of project dashboards for weekly status updates to key stakeholders of the Finance Shared Services initiatives.Define success measures for each initiative and contribution toward the overall shared services programActively engage with stakeholders to understand business expectations, priorities, and requirementsEffectively mitigates business and operational risk resulting from changeEnsure robust change management practices are adhered toServes as a change agent and leads organizational, process and people change efforts associated with achieving business objectivesAssists colleagues in shaping solutions through changes in strategy, organization, or business process solutions using critical thinkingPartner with various work stream leads to generate innovative solutions.Participates in strategic business planning activities and helps translate to business initiativesRequired Qualifications:5+ years of project/program management experience using leading methodologies and processesTransitions Management experience in a service outsourcing environmentTransformation Project Management Experience in a financial services companyStrong oral/written communication skills required to interact with senior officers and representativesUniversity degree in accounting, finance, business management, or computer science.Six Sigma or Project Management Certification is a plus.Advanced Proficiency in MS Office Suite includes Power Point, MS Project, Excel, Word, One NoteExecution-oriented with strong focus to deliver targeted outcomesExcellent analytical, problem-solving, and influencing skills. Demonstrates initiative and confidence to make sound judgement calls.Preferred Qualifications:Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines.Strong interpersonal skills and ability to work effectively across cultures. Excellent English written and verbal communication skills.Capable of building a business case for potential process and/or procedure solutions and completes cost/benefit analysis as support.Flexible on shift and overtime may be required to meet business deadlines.Participates in educational opportunities; reads professional publications; maintains networks and participates in professional organization to always be up to date on job knowledge.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .Working ArrangementHybrid