Field Service Team Lead

SMEG Philippines; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading appliance company in Cebu City is seeking a Field Operations Manager with extensive experience in service operations and team leadership. Candidates should have a strong technical background, excellent problem-solving abilities, and be proficient in using service management systems. This role involves mentoring technicians, organizing service routes, and ensuring high-quality customer service across various locations. Willingness to travel and adaptability to address challenges in real-time are essential qualities.

Qualifications

• Minimum 3-5 years of experience in field service operations.
• At least 12 years in a supervisory or team lead role.
• Strong knowledge of installation, troubleshooting, and repair procedures.

Responsibilities

• Supervise day-to-day service operations and technician deployment.
• Organize service routes and manage job orders.
• Ensure team follows safety protocols and service standards.

Skills

Field operations management

Technical knowledge

Team leadership

Customer service

Problem solving

Education

Bachelor's degree or vocational certification in Engineering, Electronics, Technical Services, or a related field

Tools

Service management systems

Mobile job tracking apps

MS Office/Google Workspace tools

Job description

• Field Operations Management: Experienced in supervising day-to-day service operations and technician deployment
• Technical Knowledge: Familiar with installation, troubleshooting, and repair processes especially for appliances, electronics, or similar products
• Team Leadership: Capable of mentoring and managing field technicians, promoting accountability and high performance
• Scheduling and Coordination: Skilled in organizing service routes, managing job orders, and prioritizing urgent client concerns
• Customer Service: Strong ability to handle client interactions professionally and ensure high service satisfaction
• Problem Solving: Quick to assess and resolve field issues, service delays, and technical challenges
• Reporting and Documentation: Detail-oriented in monitoring service reports, job completion forms, and inventory usage
• Training and Compliance: Ensures team follows safety protocols, service standards, and product handling guidelines
• Communication Skills: Clear and timely communication with customers, team members, and internal departments
• Tools & Systems Proficiency: Familiar with service management systems, mobile job tracking apps, and inventory tools
• Time Management: Efficient in managing multiple job sites, technicians, and client schedules without compromising quality
• Adaptability: Flexible in addressing unplanned service needs or client concerns in real time

Qualifications

• Bachelors degree or vocational certification in Engineering, Electronics, Technical Services, or a related field (preferred but not required)
• At least 35 years of experience in field service operations, technical support, or maintenance preferably in the appliance or electronics industry
• At least 12 years of experience in a supervisory or team lead capacity
• Strong knowledge of installation, troubleshooting, and repair procedures
• Proficient in using service management systems, mobile tools, and basic MS Office/Google Workspace tools
• Excellent organizational, leadership, and communication skills
• Customer-oriented mindset with strong problem-solving abilities
• Willing to travel and work on-site across multiple service areas as needed
• Physically fit to perform on-site technical work when necessary
• Knowledge of workplace safety standards and field service protocols