Field Service Operations Lead & Tech Team Mentor

SMEG Philippines; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading appliance company in Cebu City is seeking a Field Operations Manager with extensive experience in service operations and team leadership. Candidates should have a strong technical background, excellent problem-solving abilities, and be proficient in using service management systems. This role involves mentoring technicians, organizing service routes, and ensuring high-quality customer service across various locations. Willingness to travel and adaptability to address challenges in real-time are essential qualities.

Qualifications

• Minimum 3-5 years of experience in field service operations.
• At least 12 years in a supervisory or team lead role.
• Strong knowledge of installation, troubleshooting, and repair procedures.

Responsibilities

• Supervise day-to-day service operations and technician deployment.
• Organize service routes and manage job orders.
• Ensure team follows safety protocols and service standards.

Skills

Field operations management

Technical knowledge

Team leadership

Customer service

Problem solving

Education

Bachelor's degree or vocational certification in Engineering, Electronics, Technical Services, or a related field

Tools

Service management systems

Mobile job tracking apps

MS Office/Google Workspace tools

Job description

A leading appliance company in Cebu City is seeking a Field Operations Manager with extensive experience in service operations and team leadership. Candidates should have a strong technical background, excellent problem-solving abilities, and be proficient in using service management systems. This role involves mentoring technicians, organizing service routes, and ensuring high-quality customer service across various locations. Willingness to travel and adaptability to address challenges in real-time are essential qualities.