Field Risk Officer (San Juan City)

BillEase; San Juan; On-site; PHP 600,000 - 900,000; Full time

Job summary

BillEase is seeking a Sales Field Risk/Fraud Officer in San Juan City, Philippines. This field-based role requires frequent on-site visits to stores, merchants, and customers as part of investigations and verification processes.

You will identify, investigate, and mitigate risks and fraudulent activity within the assigned sales area, collaborating with Sales, Merchant Fraud, and Compliance teams to protect company assets and ensure operational integrity.

Qualifications

• Bachelor-level degree in criminology, business administration, risk management, or related field.
• Strong investigative, analytical, and documentation skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Identify and investigate high-risk incidents or transactions within the assigned area.
• Conduct fraud investigations for suspicious cases involving sales associates, merchants, or customers.
• Coordinate with local authorities when necessary for information validation and verification.
• Conduct field audits and random spot checks to ensure adherence to standards.
• Prepare comprehensive investigation reports with findings and recommendations.

Skills

Investigative skills

Analytical thinking

Documentation

Communication

Interpersonal skills

Education

Bachelor's degree in Criminology, Business Administration, Risk Management, or related field

Job description

About Us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

Field work |SAN JUAN CITY

Job Summary:

The Sales Field Risk/Fraud Officer is responsible for identifying, investigating, and mitigating risks and fraudulent activities within the assigned sales area. This role ensures that field operations and sales activities comply with company standards and risk management protocols. The officer will work closely with the Sales, Merchant Fraud, and Compliance teams to proactively prevent fraud, protect company assets, and maintain the integrity of sales operations.

Note: This is a field-based role. The position requires frequent on-site visits to stores, merchants, sales associates, and customer residences or areas as part of investigations and verification processes.

Key Responsibilities:

• Risk Investigation and Analysis

  • Investigate the causes and reasons for high-risk incidents or transactions within the assigned area.
  • Analyze patterns or trends that may indicate potential fraud or operational lapses.
  • Conduct on-ground validation and area checks for high-risk customers, merchants, or sales associates.

• Fraud Investigation and Verification

  • Conduct fraud investigations for reported or identified suspicious cases involving sales associates, merchants, or customers.
  • Perform customer, barangay, and area verification visits for suspected fraudulent applications or activities.
  • Coordinate with barangay officials or local authorities when necessary for information validation.

• Risk Mitigation and Prevention

  • Identify and recommend corrective actions for risk mitigation and fraud prevention.
  • Collaborate with the Merchant Fraud Team in investigating fraud alerts or red flags raised from system monitoring.
  • Partner with Sales Field Trainers and Area Managers to implement field-level corrective measures.
  • Participate in mentoring or re-training Sales Associates on compliance and ethical selling practices.
  • Conduct random spot checks or field audits to ensure adherence to sales and operational standards.

• Reporting and Documentation

  • Prepare comprehensive investigation reports with findings, conclusions, and recommendations.
  • Maintain accurate and confidential records of investigations and supporting evidence.
  • Provide timely reports on identified fraud cases and high-risk areas to management and concerned departments.

• Collaboration and Communication

  • Partner with Sales leadership to strengthen fraud prevention awareness across field teams.
  • Share findings and insights to enhance company-wide risk mitigation efforts.
  • Assist in conducting fraud awareness sessions, refresher training, or case study discussions.

• Continuous Improvement

  • Recommend process improvements to reduce risk exposure and improve fraud detection.
  • Stay updated on emerging fraud schemes, trends, and industry best practices.

Qualifications:

• Bachelors Degree in Criminology, Business Administration, Risk Management, or related field.
• Ideally with 2 years of experience in fraud investigation, field audit, risk management, or sales operations.
• Background in financial services, lending, or fintech is an advantage.
• Strong investigative, analytical, and documentation skills.
• Excellent communication and interpersonal abilities.
• Must be willing to travel and perform extensive fieldwork including store visits, customer residence checks, and area validation.
• High level of integrity, confidentiality, and sound judgment.
• Proficiency in report writing.

By submitting your application, you authorize Billease to collect, process, and store your personal information for recruitment and evaluation purposes. We ensure that your data is handled confidentially and may be shared with authorized internal teams or third parties as part of these processes. You also acknowledge Billease may conduct reference and background checks as part of our hiring process If applicable, you also consent to BillEase using your provided information to update our records to ensure the accuracy and completeness of your details. All information will be securely managed and used exclusively for the purposes stated above, in compliance with applicable data protection regulations.