Field Patient Care Advocate & Navigator

AIA; Cavite City; On-site; PHP 201,000 - 290,000; Full time

Job summary

MediCard Phils., Inc. is a leading HMO dedicated to service-oriented health care. The Field Patient Care Officer will help members access the right care at the right time and setting, guiding them through benefits and provider networks.

You will coordinate with healthcare providers, support approvals and authorizations, and strive to deliver compassionate, patient-centered service that aligns with MediCard's standards and brand promise.

Qualifications

• Engagement with healthcare members to access benefits and services.
• Ability to guide members through healthcare pathways and networks.
• Strong communication and empathy in handling member inquiries.

Responsibilities

• Serve as the primary contact for members within assigned facilities.
• Guide members in accessing appropriate services and providers.
• Explain coverage limits and benefit exclusions clearly.
• Support admissions, treatment, and discharge processes with care coordination.

Job description

MediCard Phils., Inc. is a leading HMO dedicated to service-oriented health care. The Field Patient Care Officer will help members access the right care at the right time and setting, guiding them through benefits and provider networks.

You will coordinate with healthcare providers, support approvals and authorizations, and strive to deliver compassionate, patient-centered service that aligns with MediCard's standards and brand promise.