FHCS CIC Clerk

Freudenberg; Central Luzon; On-site; PHP 100,000 - 400,000; Full time

Job summary

A global engineering company in Central Luzon is seeking a Customer Operations Specialist. You will manage client relationships, handle SAP tasks, and ensure service quality in a dynamic environment. Ideal candidates have higher education, 2+ years in a similar role, and intermediate English skills. Strong attention to detail and teamwork ability are essential. Competitive compensation offered.

Qualifications

• 2+ years’ experience in the same position.
• Knowledge of English – Intermediate.

Responsibilities

• Work with clients on shipments, receivables, and claims.
• Manage customer database in SAP.
• Maintenance of prices and customer master data.
• Prepare shipping schedules and monitor service levels.

Skills

Attentiveness

Accuracy

Client orientation

Good communication skills

Stress resistance

Ability to work in a team

Education

Higher education

Tools

SAP

ERP-based programs

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

Key Responsibilities

• work with clients on shipments, receivables, receipts of goods, reserves, claims

• manage the customer database in SAP

• maintenance of prices / conditions and customer master data

• work in SAP: loading orders; invoicing; picking / unpacking of goods; registration of shipping documents; control of accounts receivable; returns; statement of goods for managers and for events; maintaining a register of write-offs of goods; establishment of a price list and maintenance of discounts for distributors

• daily formation of the schedule of shipment of goods for a warehouse, planning of joint work

• monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets

Additional Responsibilities

• receive complaints from customers, ensuring an efficient solution to the claim and a quick closure of the process

• interaction with transport companies

• work with the Sales and Marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)

• account of marketing materials and product samples for managers

• control of return of consignment notes from the consignees

Interactions (internal & external)

• Warehouse, Sales, Marketing, Controlling, Accounting

• Forwarders, Customers, Suppliers

Qualifications

Professional Experience and Education

• higher education

• 2+ years’ experience in same position

• knowledge of English – Intermediate

Specific Knowlegde

• knowledge of SAP (or ERP-based programs)

Specific Skills

• attentiveness, accuracy

• client orientation

• good communication skills

• stress resistance

• ability to work in a team

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.