FCA Complaints Resolution Specialist

Hexaware Technologies Phil. Branch; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A financial services company in Metro Manila is seeking a professional to manage consumer complaints related to historic car finance commission practices. Responsibilities include reviewing complaint emails, preparing written responses, and ensuring compliance with FCA regulations. The ideal candidate will have strong communication skills and experience in financial services. Training in FCA complaint handling is preferred, and proficiency in MS Office is required.

Qualifications

• Experience in financial services or customer remediation projects.
• Knowledge of motor finance products (PCP, HP).
• Experience in FCA-regulated environments.

Responsibilities

• Manage consumer complaints related to historic car finance commission practices.
• Review and interpret consumer complaint emails regarding PCP/HP agreements.
• Prepare formal written responses using approved templates.
• Log cases accurately into client systems.
• Escalate complex cases to senior teams.
• Ensure compliance with FCA DISP rules.
• Meet service-level agreements for responses.

Skills

Strong written communication

Attention to detail

Ability to interpret financial agreements

Familiarity with FCA complaint handling rules

Proficiency in case management systems

Integrity and ability to handle sensitive data

Education

Level 3 Certificate in Regulated Complaints Handling (CeRCH)

Tools

MS Office

Job description

A financial services company in Metro Manila is seeking a professional to manage consumer complaints related to historic car finance commission practices. Responsibilities include reviewing complaint emails, preparing written responses, and ensuring compliance with FCA regulations. The ideal candidate will have strong communication skills and experience in financial services. Training in FCA complaint handling is preferred, and proficiency in MS Office is required.