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Foundever®; Tarlac City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Foundever is seeking a Call Center Agent in the Philippines with a focus on delivering excellent customer service. The role supports inbound and outbound communications, addressing inquiries, issues, and requests while adhering to company policies.

Candidates can interview on-site at Robinsons Luisita, Tarlac City, with flexible shifts including nights, weekends, and holidays. Training and a supportive culture are emphasized, and prior BPO exposure is advantageous.

Qualifications

• College graduates with no experience required.
• Senior high school, 2-year vocational course graduates, and 2-year undergraduates with at least 6 months customer-facing experience.
• High school diploma or equivalent with at least 6 months BPO experience.

Responsibilities

• Answer inbound and outbound calls in a professional manner.
• Assist customers with inquiries, complaints, or technical issues.
• Provide accurate information and solutions based on company policies.
• Process orders, applications, or requests efficiently.
• Escalate complex issues to higher management when necessary.
• Document customer interactions and maintain accurate records.
• Meet or exceed performance targets (call handling time, customer satisfaction).
• Follow call scripts and guidelines to ensure service quality.
• Stay updated on company products, services, and promotions.
• Uphold confidentiality and security of customer information.
• Maintain a positive and professional attitude in all interactions.

Skills

Strong communication skills

Typing skills

Multitasking

Patience and empathy

Teamwork

Problem solving

Willingness to work in shifts

English proficiency

Education

College graduates

Senior high school/2-year vocational/undergraduates

High school diploma

Tools

MS Office

CRM software

Job description

Who's Foundever?

Foundever is a global leader in the customer experience (CX) industry, employing over 170,000 associates worldwide. The company partners with more than 750 leading and digital‑first brands to deliver innovative CX solutions, technology, and expertise.

What's in it for you?

Career Growth: Foundever provides comprehensive training and career advancement programs, such as Talent+ and the My Academy learning platform, to support employees' professional development.

Wellbeing Initiatives: The wellness program promotes health and wellness among employees, offering a holistic wellness package that includes free medications and health benefits for same‑sex couples.

Inclusive Culture: Foundever fosters a diverse and inclusive environment through Employee Resource Groups (ERGs) and initiatives like Circles, ensuring all employees feel valued and supported.

Recognition: Foundever has been recognized as a Great Place to Work in the Philippines, reflecting its commitment to creating a positive workplace culture.

Don’t miss out on this fantastic opportunity.

See the details below to start your application.

You have the option to attend the on‑site interview or join the virtual interview process, whichever is more convenient for you.

On‑Site Interview Details:

Recruitment Operating Days: Monday to Friday

Operating Hours: 9:00 AM to 5:00 PM

Site Location: Robinsons Luisita, San Miguel, Tarlac City (in front of RCBC bank).

Virtual Process Link:

https://sitel.zoom.us/j/91835940376

Virtual Interview Schedule:

Monday to Friday
Time: 10:00 AM to 6:00 PM

Instructions:

1. Click on the meeting link above.

2. Ensure you have a stable internet connection.

3. Use a device with a working camera and microphone.

4. Join the meeting within the specified time frame.

5. Avoid any technical issues.

Qualifications of a Call Center Agent

• College Graduates (No experience required).
• Senior high school, 2-year Vocational Course Graduates and 2-years Undergraduates (Must have at least 6months customer facing experience.
• High school diploma or equivalent (must have at least 6months BPO Experience).
• Strong communication skills (verbal and written).
• Proficiency in relevant computer applications and typing skills.
• With financial background is a plus but not required.
• Ability to handle stressful situations and multitask efficiently.
• Strong problem‑solving and critical‑thinking abilities.
• Customer service experience is an advantage.
• Willingness to work in shifting schedules, including nights, weekends, and holidays.
• Ability to work in a team‑oriented environment.
• Patience, empathy, and active listening skills.
• Good comprehension and adaptability to various customer needs.

Duties and Responsibilities of a Call Center Agent

• Answer inbound and outbound calls in a professional manner.
• Assist customers with inquiries, complaints, or technical issues.
• Provide accurate information and solutions based on company policies.
• Process orders, applications, or requests efficiently.
• Escalate complex issues to higher management when necessary.
• Document customer interactions and maintain accurate records.
• Meet or exceed performance targets (call handling time, customer satisfaction).
• Follow call scripts and guidelines to ensure service quality.
• Stay updated on company products, services, and promotions.
• Uphold confidentiality and security of customer information.
• Maintain a positive and professional attitude in all interactions.