Facilities Operations Lead: Strategy, SLAs & Growth

Campaign Complete Solutions Phils. Inc.; Quezon City; On-site; PHP 725,400 - 948,600; Full time

Job summary

A facilities management solutions provider in Quezon City is seeking an Operations Manager to oversee and optimize facility services. The role requires a Bachelor's degree and a minimum of 5 years of experience in operations or facility management and emphasizes customer focus and strong leadership skills. Join to drive operational excellence and strategic initiatives while fostering client relationships.

Qualifications

• Minimum of 5 years’ experience in operations or facility management, preferably in a regional role.
• Proven leadership and team management skills.
• Strong understanding of SLAs, contract management, and customer service.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to identify business opportunities and drive process improvement.
• Knowledge of HSE standards and practices.

Responsibilities

• Manage and monitor facility operations at client sites in line with service level agreements.
• Build and maintain strong operational relationships with customers and vendors.
• Supervise, coach, and develop front-line employees.
• Identify and implement improvements in service efficiency, quality, and satisfaction.

Skills

Customer Focus

Financial Acumen

Drives Results

Builds Effective Teams

Drives Engagement

Communicates Effectively

Instills Trust

Self-Awareness

Education

Bachelor's degree in Facilities Management, Business Administration, or related field

Tools

MS Office

Job description

A facilities management solutions provider in Quezon City is seeking an Operations Manager to oversee and optimize facility services. The role requires a Bachelor's degree and a minimum of 5 years of experience in operations or facility management and emphasizes customer focus and strong leadership skills. Join to drive operational excellence and strategic initiatives while fostering client relationships.