Experienced Healthcare QA Manager – BPO | 4–5 Years QA Leadership

Global Group Innovative Services, Inc.; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading BPO service provider is seeking an experienced Healthcare QA Manager to lead quality assurance operations for healthcare accounts. Responsibilities include overseeing QA processes, managing teams, and ensuring compliance with quality standards. The ideal candidate has 4-5 years of experience in healthcare QA within a BPO environment and is ready to start immediately. This position requires working onsite during the night shift.

Qualifications

• 4–5 years experience as a QA Manager handling Healthcare accounts in BPO.
• Solid experience across multiple companies in healthcare QA operations.
• Strong knowledge of healthcare processes, compliance, and quality standards.

Responsibilities

• Oversee QA processes and ensure high-quality performance for healthcare accounts.
• Develop, implement, and maintain QA standards and best practices.
• Monitor team performance, provide feedback, and drive continuous improvement.

Skills

Healthcare QA operations

Team management

Healthcare compliance standards

Job description

HIRING: Healthcare QA Manager – BPO

Location: Onsite – Quezon City

Schedule: Night Shift

Salary: Php 100,000–120,000

Start Date: ASAP

We are looking for a highly experienced Healthcare QA Manager to lead and manage quality assurance operations for healthcare accounts in a BPO environment.

Qualifications:

• 4–5 years experience as a QA Manager handling Healthcare accounts in BPO
• Solid experience across multiple companies in healthcare QA operations
• Strong knowledge of healthcare processes, compliance, and quality standards
• Proven experience managing and coaching QA teams
• Can work onsite and on night shift
• Ready to start immediately

Key Responsibilities:

• Oversee QA processes and ensure high-quality performance for healthcare accounts
• Develop, implement, and maintain QA standards and best practices
• Monitor team performance, provide feedback, and drive continuous improvement
• Handle escalations and ensure compliance with client and company standards
• Collaborate with operations to improve service delivery and KPIs