Exhibitor Success Specialist — Data & Campaigns

Reed Elsevier Philippines; Iloilo City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global information provider in Iloilo City is seeking a Customer Success Coordinator to enhance exhibitor satisfaction and drive loyalty. This role involves direct support, managing exhibitor profiles, and identifying upselling opportunities while collaborating with various internal teams. Candidates should have a Bachelor's degree and at least 1 year of relevant experience in customer support, showcasing strong communication and account management skills.

Qualifications

• 1 year of relevant experience in customer support operations.
• Experience dealing with various stakeholders globally.
• Skills in written and spoken communication.

Responsibilities

• Act as the point of contact for all after-sales support.
• Drive engagement and increase exhibitor satisfaction.
• Identify opportunities for upselling to exhibitors.

Skills

Selling

Data and Analytics Management

Revenue Risk Management

Facilitation

Campaign Management

Education

Bachelor's/College Degree

Tools

Salesforce

Microsoft Office applications

Job description

A leading global information provider in Iloilo City is seeking a Customer Success Coordinator to enhance exhibitor satisfaction and drive loyalty. This role involves direct support, managing exhibitor profiles, and identifying upselling opportunities while collaborating with various internal teams. Candidates should have a Bachelor's degree and at least 1 year of relevant experience in customer support, showcasing strong communication and account management skills.