Executive Housekeeper, Floors & Public Areas

Melco Resorts & Entertainment Limited; Parañaque; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Melco Resorts & Entertainment Limited seeks an Executive Housekeeper to lead the Floors & Public Areas teams in a high-end casino hotel. You will manage guest rooms and public areas cleaning, train staff, and implement SOPs to sustain five-star standards 24/7.

The role requires 5–7 years in cleaning management, including 2 years in a large luxury property, and fluency in English. Strong cost control, staff development and safety focus are essential.

Qualifications

• 5–7 years of management-level cleaning experience, with 2 years in a five-star hotel or casino managing 300–400 staff.
• Diploma or graduate diploma in a related discipline; postgraduate facility/hospitality qualification is a plus.
• Fluent in written and spoken English; strong people and leadership skills.

Responsibilities

• Effectively manage guest rooms and floors cleaning programs in assigned areas.
• Oversee daily department operations to maximize productivity and minimize costs.
• Coordinate cleaning activities with relevant departments to minimize disruption to hotel operations.
• Coordinate training programs for cleaning staff and career development.
• Develop and continuously improve SOPs for cleaning activities and procedures.
• Monitor quality assurance to maintain five-star cleaning standards throughout the hotel.
• Ensure adequate staffing_levels for each shift to meet demand and service standards.
• Ensure adherence to policies, procedures, grooming standards and safety practices.
• Oversee waste recycling and pest control programs and supplier coordination.
• Participate in health and safety activities to minimize workplace hazards and protect staff.

Skills

Cleaning management

English fluency

Computer skills

Staff motivation

Problem solving

Flexible shifts

Education

Diploma or graduate diploma in related discipline

Post graduate qualification in facility management or hospitality

Tools

MS Office

Job description

REQ14798 Executive Housekeeper, Floors & Public Areas (Open)

POSITION SUMMARY

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the Executive Housekeeper, is responsible for the management of all guest rooms and public area cleaning, maintenance and waste management.

PRIMARY RESPONSIBILITIES

• 1. Effective and efficient management of Guest Rooms and Floors Cleaning Programs in the assigned areas.
• 2. Manage the day to day operations of the department with the ability to maximize productivity and minimize operating costs.
• 3. Coordinate all cleaning activities with relevant departments to achieve desired results with minimum disruption to the Hotels, Food and Beverage and Casino operations.
• 4. Coordinate training programs for cleaning, fostering the career development of all team members
• 5. Development and continuous improvement of Standard Operating and Emergency Procedures for all cleaning activities.
• 6. Effective implementation and monitoring of Quality Assurance Program to ensure consistent cleaning standards are maintained throughout the hotel.
• 7. Ensure adequate staffing levels are maintained for each shift rotation to meet the cleaning demands and maintain five-star service standards.
• 8. Ensure all cleaning staff adheres to established policies and procedures.
• 9. Ensure cleaning staff adhere to all security procedures and practices and follow grooming standards
• 10. Manage waste recycling program including “selling” the message to the staff
• 11. Actively participate in health and safety activities to ensure workplace hazards are minimised and the health and safety of all employees is ensured.
• 12. Ensure all cleaning machinery is maintained as per R & M Schedules to minimize the cost.
• 13. Ensure consumables and chemicals are ordered and available as required.
• 14. Ensure pest control schedules are followed as per the contract and is effective.
• 15. Recommend and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
• 16. Performs other reasonable job duties assigned by immediate superior from time to time.

KEY PERFORMANCE INDICATORS

• 1. Responsible areas are cleaned and maintained in accordance with established standards
• 2. Rooms and Public Area quality assurance inspections receive consistently strong ratings
• 3. Recycling and environmental programs are followed, and positive results are achieved
• 4. Policies and procedures are adhered to
• 5. Duties and tasks are performed in a timely and accurately manner.

QUALIFICATIONS

I. Experience

5 – 7 years working experience in the cleaning industry at a management level out of which 2 years were worked in a five-star hotel or casino responsible for a medium to large work force (300 – 400)

II. Education

• 1. Diploma or graduate diploma in related discipline
• 2. Post graduate qualification in facility management or hospitality, an advantage

III. Skills / Competencies

• 1. Advance knowledge in all cleaning methods.
• 2. Computer skills necessary to perform administrative work related to operations.
• 3. Fluent in both written and spoken English
• 4. Ability to understand rooms and public area cleaning, logistic issues and the ability to implement effective solutions that meet the demands of a five-star 24/7 casino hotel operations.
• 5. Ability to display a high commitment to improving customer service.
• 6. Motivates others to achieve business objectives and common goals.
• 7. Adopts and implements new approaches and practices to meet changing circumstances.
• 8. Clearly understands the strategic Vision of the Company and how it impacts on the function of the business unit.
• 9. Achieves agreed objectives and accepts accountability for results.

IV. Other Attributes

• 1. High energy team player
• 2. Ability to work on flexible shift including overnight, weekends and holiday on rotation basis

Melco Resorts & Entertainment Limited (“Melco”) is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.