ERP Support Engineer L2 — Complex Issue Resolver

Satellite Office; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

MYOB is seeking an L2 technical support specialist in the Philippines to own complex ERP-related issues from triage to resolution. You will replicate issues, run diagnostic scripts, and troubleshoot configurations, data and integrations within the Acumatica environment. Collaboration with Australia-based L3 team will be essential as the product evolves.

The role emphasizes proactive communication, strong English writing, and the ability to handle cases end-to-end in a fast-paced support setup.

Qualifications

• Experience providing technical or application support for complex software ERP, payroll, or workforce management platforms.
• Ability to troubleshoot using logs and diagnostic data to isolate root causes.
• Comfort with identifying and executing existing SQL scripts for known issues.
• Clear written English communication throughout case lifecycle.

Responsibilities

• Own complex support cases from triage to resolution, without handoffs after initial response.
• Replicate customer issues in a sandbox to confirm resolution path.
• Execute diagnostic scripts to resolve known issues efficiently.
• Troubleshoot configuration, data, workflow, and integration issues across MYOB Acumatica modules.
• Proactively contact customers or partners to speed outcomes.
• Manage cases through the digital support portal with professional communication.
• Escalate genuinely novel issues to Australian L3 with documentation.
• Collaborate with AU L3 team as product evolves.

Skills

Technical support experience

Structured troubleshooting

SQL scripting

Professional English communication

Tools

SQL

Job description

MYOB is seeking an L2 technical support specialist in the Philippines to own complex ERP-related issues from triage to resolution. You will replicate issues, run diagnostic scripts, and troubleshoot configurations, data and integrations within the Acumatica environment. Collaboration with Australia-based L3 team will be essential as the product evolves.

The role emphasizes proactive communication, strong English writing, and the ability to handle cases end-to-end in a fast-paced support setup.