Entry-Level Contact Center Pro - Growth & Training

MCI; San Fernando; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading tech-enabled business services provider in the Philippines is seeking entry-level Contact Center Representatives. This role involves handling customer inquiries and promoting additional products in a dynamic environment. Ideal candidates possess strong communication skills and a customer-focused attitude. Candidates must be at least 18 years old and have a high school diploma. This position offers competitive compensation and comprehensive benefits.

Benefits

HMO Coverage plus a dependent

Performance and loyalty bonuses

Free meal during training

Employee shuttle services

Qualifications

• Must be 18 years or older.
• Ability to type at least 20 words per minute.
• Dependable and punctual with excellent time management.

Responsibilities

• Answer inbound and outbound calls in a professional and courteous manner.
• Resolve customer concerns efficiently.
• Accurately document customer interactions and process claims.

Skills

Strong written communication skills

Strong verbal communication skills

Customer-focused with empathy

Problem-solving skills

Ability to multitask

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Windows operating systems

Job description

A leading tech-enabled business services provider in the Philippines is seeking entry-level Contact Center Representatives. This role involves handling customer inquiries and promoting additional products in a dynamic environment. Ideal candidates possess strong communication skills and a customer-focused attitude. Candidates must be at least 18 years old and have a high school diploma. This position offers competitive compensation and comprehensive benefits.