Enterprise Operations Manager I AMER

Deel; Mexico; Hybrid; PHP 5,528,255 - 7,985,257; Full time

Benefits offered by this job

Stock grants

Remote work

WeWork access

Job summary

Deel is the all-in-one payroll and HR platform powering global teams. As an Enterprise Operations Manager, you will own end-to-end operational health for strategic enterprise clients, coordinating multi-country onboarding and cross-functional teams to deliver seamless service and ongoing improvements.

You’ll work with Account Execs, OBMs, Product, Payroll, and leadership to drive high-visibility results, strong governance, and exceptional client outcomes in a dynamic, global environment.

Qualifications

• 3–5 years of experience in enterprise operations, client success, implementation, or global payroll.
• Experience managing complex, multi-stakeholder projects across geographies.
• Strong operational rigour: you live by documentation, process, and structured communication.
• Experience running executive and cross-functional meetings.
• Excellent written and verbal communication skills in English (additional languages a plus)

Responsibilities

• Be the behind-the-scenes orchestrator for end-to-end operational and service delivery for your clients
• Own the operational health of a portfolio of Strategic Enterprise accounts
• Lead E2E account ownership: build project plans, map stakeholders, and set up RAID logs and task boards
• Monitor onboarding execution across multi-country implementation programs
• Run steering committee meetings and functional area calls (Payroll, Integrations, Benefits)
• Conduct client product reviews (Deel product suite), process RCAs, and define prevention actions
• Monitor SLA compliance and flag breaches immediately
• Build strong relationships with client stakeholders (HR, Payroll, Legal, Tech)
• Maintain RAID logs, SOPs, client profiles, and handover documentation at all times
• Conduct daily UI audits and flag product issues proactively

Skills

Enterprise operations

Client success

Project management

English communication

Job description

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We’re not just building software; we’re creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you’ll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

Summary

As an Enterprise Operations Manager at Deel, you will be the single operational point of contact for our most strategic enterprise clients. You own the end-to-end operational health of your accounts, from onboarding through steady-state, driving cross-functional execution, multi-country coordination, and resolution of the most complex operational challenges. This is a high-ownership, high-visibility role. You will work closely with Account Executives, OBMs, Product, Payroll, and senior leadership to deliver a world-class operational experience to Deel’s most important customers.

Responsibilities

• Be the behind-the-scenes orchestrator for end-to-end operational and service delivery for your clients
• Own the operational health of a portfolio of Strategic Enterprise accounts
• Lead E2E account ownership: build project plans, map stakeholders, and set up RAID logs and task boards
• Monitor onboarding execution across multi-country implementation programs
• Run steering committee meetings and functional area calls (Payroll, Integrations, Benefits)
• Conduct client product reviews (Deel product suite), process RCAs, and define prevention actions
• Monitor SLA compliance and flag breaches immediately
• Build strong relationships with client stakeholders (HR, Payroll, Legal, Tech)
• Maintain RAID logs, SOPs, client profiles, and handover documentation at all times
• Conduct daily UI audits and flag product issues proactively

Qualifications

• 3–5 years of experience in enterprise operations, client success, implementation, or global payroll
• Demonstrated ability to manage complex, multi-stakeholder projects across multiple geographies
• Strong operational rigour: you live by documentation, process, and structured communication
• Experience running executive and cross-functional meetings
• Comfort with ambiguity and the ability to prioritise ruthlessly
• Excellent written and verbal communication skills in English (additional languages a plus)

Bonus Points

• Experience at a global payroll, HCM, or HR tech company (Workday, ADP, Rippling, Papaya, etc.)
• Familiarity with EOR, contractor management, or multi-country compliance
• Knowledge of payroll cycle management, reconciliation, and root cause analysis
• PMP, PRINCE2, or equivalent project management certification

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission.

Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion.

Final pay is based on objective, job-related criteria including experience, skills, and location.

We don't ask about salary history. Offers are based on the role and what you bring to it.

Some things you’ll enjoy

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at [e-mail].