Enterprise AI Account Manager | Drive NRR Growth

PopAI Technologies; Baguio; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading applied-AI firm in the Philippines seeks an experienced Account Manager to drive revenue growth and manage client relationships. The role involves facilitating adoption of AI-powered solutions, identifying upsell opportunities, and collaborating with various teams to enhance client satisfaction. Candidates should have a strong background in BPO, SaaS, or AI, with proven success in client retention and revenue expansion.

Benefits

Competitive salary

Performance-based commissions

Professional growth opportunities

Qualifications

• 3–5 years’ experience in account management, customer success, or sales in BPO, SaaS, AI, fintech, e-commerce, or enterprise shared services.
• Proven track record of NRR >110% and client retention >90%.
• Strong understanding of revenue models including subscription and usage-based.

Responsibilities

• Act as the primary contact for assigned accounts, building trusted-advisor relationships.
• Partner with Delivery and Customer Success teams for smooth post-sale handoffs.
• Identify upsell/cross-sell opportunities and contribute to NRR goals.

Skills

Account management

Client relationship management

Negotiation skills

Data analysis

Education

Bachelor's degree in Business, Marketing, Finance, or related field

MBA preferred

Tools

CRM (e.g., Salesforce)

Analytics tools

Job description

A leading applied-AI firm in the Philippines seeks an experienced Account Manager to drive revenue growth and manage client relationships. The role involves facilitating adoption of AI-powered solutions, identifying upsell opportunities, and collaborating with various teams to enhance client satisfaction. Candidates should have a strong background in BPO, SaaS, or AI, with proven success in client retention and revenue expansion.