Engineer - IT Onsite Support N 4A

BrightClaim; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Genpact seeks an IT Onsite Support N to provide end‑user technical assistance, install and maintain systems, and safeguard data across the Philippines. The role emphasizes hands‑on hardware/software support and strong collaboration with the IT team to improve performance and user experience.

The ideal candidate will hold a relevant bachelor’s degree, demonstrate problem‑solving skills, and contribute to documented procedures and training materials while supporting a dynamic, innovation‑driven

Qualifications

• Bachelor's degree in one of the listed IT/engineering fields.
• Knowledge of IT infrastructure and systems.
• Familiarity with ITIL or service management concepts is a plus.

Responsibilities

• Provide technical support to end users for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Diagnose and resolve technical issues in a timely manner, escalating complex problems when necessary.
• Ensure data security and backup procedures are in place and functioning effectively.
• Collaborate with IT team members to improve system performance, reliability, and user experience.
• Document IT procedures, system configurations, and troubleshooting steps for reference and training purposes.

Skills

Design Thinking

Personal Effectiveness

Storytelling

Education

Bachelors - Computer Engineering

Bachelors - Database Management

Bachelors - Information Systems

Bachelors - Information Technology

Bachelors - Network Engineering

Job description

Engineer - IT Onsite Support N

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

• Provide technical support to end users for hardware, software, and network-related issues
• Install, configure, and maintain computer systems, peripherals, and software applications
• Diagnose and resolve technical issues in a timely manner, escalating complex problems when necessary
• Ensure data security and backup procedures are in place and functioning effectively
• Collaborate with IT team members to improve system performance, reliability, and user experience
• Document IT procedures, system configurations, and troubleshooting steps for reference and training purposes.

Qualifications

• Bachelors - Computer Engineering
• Bachelors - Database Management
• Bachelors - Information Systems
• Bachelors - Information Technology
• Bachelors - Network Engineering

Certifications

• ITIL Foundation - AxelosAxelos
• ServiceNow Certified System Administrator (CSA) - UdemyUdemy

Required Skills

• Design Thinking
• Personal Effectiveness
• Storytelling

Language

• English
• English

Language Proficiency -

• Proficient - C2

Job Type

Regular

Master Skill List -

IT Onsite Support N

Remote Type -

Office

Work Shift -

Flex Time (Philippines)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.