Email & Chat Customer Support Specialist (Non-Voice)

MCI; Angeles; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading business services provider in the Philippines is looking for skilled and motivated Customer Service Representatives (Non-Voice) to deliver exceptional support to offshore clients through email and chat channels. Ideal candidates will have strong communication skills and at least 6 months of customer support experience. This full-time position offers competitive compensation and various benefits.

Benefits

HMO Coverage plus a dependent

Career growth and learning opportunities

Performance and loyalty bonuses

Free meal during training

Employee shuttle services

Qualifications

• Minimum of 6 months of email/chat customer support experience (US accounts preferred).
• Typing speed of 40+ WPM with 95% accuracy.
• Excellent English comprehension and grammar (assessment scores >90%).

Responsibilities

• Respond to customers via email and chat in a courteous, timely, and professional manner.
• Understand customer needs, resolve inquiries, and ensure first-contact resolution.
• Collaborate with other departments as needed.

Skills

Strong communication skills

Problem-solving skills

Conflict resolution

Ability to multi-task

Education

High school diploma or equivalent

Tools

Windows applications

Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)

Job description

A leading business services provider in the Philippines is looking for skilled and motivated Customer Service Representatives (Non-Voice) to deliver exceptional support to offshore clients through email and chat channels. Ideal candidates will have strong communication skills and at least 6 months of customer support experience. This full-time position offers competitive compensation and various benefits.