Editorial Systems Support Engineer

The Philippine Daily Inquirer., Inc.; Makati; On-site; PHP 390,600 - 502,200; Full time

Benefits offered by this job

Health benefits

Employee discounts

Training and development opportunities

Job summary

A leading media organization based in Makati is looking for an Editorial Systems Support Specialist. The ideal candidate will monitor and maintain editorial applications, provide user support through an IT ticketing system, assist in training new users, and document processes for continuous improvement. The candidate should have a strong background in editorial systems and effective communication skills to enhance user satisfaction and operational efficiency. Join a dynamic team dedicated to delivering high-quality editorial content.

Qualifications

• Proven experience providing technical support and application maintenance.
• Strong understanding of editorial systems and processes.
• Excellent communication skills for user training and support.

Responsibilities

• Monitor and maintain editorial applications for efficiency.
• Provide real-time user support and manage IT tickets.
• Assist in training users and enhancing systems.

Skills

Technical troubleshooting

User support

Editorial systems knowledge

Application maintenance

Training and onboarding

Education

Bachelor's degree in IT or related field

Tools

Content Management Systems (CMS)

IT Ticketing Systems

Database management software

Job description

A leading media organization based in Makati is looking for an Editorial Systems Support Specialist. The ideal candidate will monitor and maintain editorial applications, provide user support through an IT ticketing system, assist in training new users, and document processes for continuous improvement. The candidate should have a strong background in editorial systems and effective communication skills to enhance user satisfaction and operational efficiency. Join a dynamic team dedicated to delivering high-quality editorial content.