(E) Hotel Reservations Account - Call Center Representative

Sapient Global Services; Pasig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A growing customer service organization in Metro Manila seeks new members for its Customer Service Representative team. Offering a salary of up to ₱25,000 plus monthly commissions, the role requires handling customer concerns and processing orders. No prior experience is necessary, as training is provided. Ideal candidates will have good communication and problem-solving skills. Enjoy various benefits including career growth, HMO coverage, and more.

Benefits

HMO coverage for you + 2 dependents

Incentives and signing bonuses

Free coffee & biscuits

Life Insurance & Retirement Plan

Qualifications

• Willing to work onsite in Metro Manila.
• No prior call center experience is required; training will be provided.

Responsibilities

• Handle customer concerns through various channels.
• Process orders, returns, and account updates accurately.
• Achieve customer satisfaction and efficiency targets.

Skills

Good communication skills

Problem-solving skills

Education

High school graduate

ALS passer

Job description

Still stuck in a job or situation that doesn’t challenge or reward you?

Maybe it’s time to make a move—and we’re making it easy for you.

Sapient is growing, and you could be the newest addition to our Customer Service Representative team in Metro Manila! With a 1-day hiring process and a salary of up to ₱25,000 plus monthly commissions. What’s stopping you?

What Your Day Looks Like:

• Handle customer concerns through voice and/or non-voice channels.
• Resolve concerns with empathy and efficiency
• Process orders, returns, and account updates with accuracy.
• Work with a supportive team that wants you to succeed
• Hit key performance targets in customer satisfaction and efficiency.

What We’re Looking For:

• High school graduates (old curriculum), ALS passers, fresh grads welcome!
• No call center experience? No problem — we’ll train you.
• Good communication and problem-solving skills.
• Willing to work onsite in Metro Manila
• Career shifters and experienced CSR agents are welcome.

What You Get:

• Salary up to 25K + Monthly Commissions
• Career growth for consistent performers
• HMO coverage for you + 2 dependents starting Day 1
• Pioneer accounts (including easy, non-voice roles)
• Incentives, signing bonuses, and premium perks
• Shifting schedules — Day, Mid, or Night shifts
• Life Insurance & Retirement Plan for qualified hires
• Free coffee & biscuits (yes, we care about the little things!)

Why Sapient?

You weren’t made for just “okay” jobs. Choose a career that invests in your growth, rewards your work, and treats you like you matter.

At Sapient, we give everyone a chance:

We don’t wait for “perfect” applicants — we build them. You bring the attitude — we’ll handle the training. Apply Now!