DRSC Client to Cash, Front Office Analyst (GFS)

Deloitte PLT; Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A global financial consulting firm is seeking a Front Office Analyst to support client engagement efforts through billing and collections. The successful candidate will leverage tools for efficient financial processes and engage with various teams to ensure quality service delivery. Requires bachelor's degree in Accounting or Finance, strong analytical skills, and proficiency in Excel. Join a dynamic team committed to excellence.

Qualifications

• Good communication skills in English required.
• Demonstrated problem solving skills are essential.
• Ability to manage multiple assignments and prioritize tasks.

Responsibilities

• Process billing requests using Service Now.
• Facilitate invoice collections with client AP departments.
• Perform routine data quality audits to ensure accuracy.

Skills

Good oral and written communication skills in English

Strong critical thinking

Analytical skills

Ability to work independently and collaboratively

Knowledge of SAP

Education

Bachelor's degree in Accounting or Finance

Tools

Excel

PowerPoint

Outlook

Job description

DRSC Client to Cash, Front Office Analyst (GFS)

Service Line / Portfolios: Finance Support

Location: Kuala Lumpur, MY

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions. Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

The Client To Cash – Front Office (CTC_FO) team performs business critical client-facing processes for Deloitte engagement teams including billing, collections, and client engagement support. The team bills more than $2B per period. The CTC-FO team leverages advanced tools and BOTs to help drive process quality and efficiency. The team works closely with the member firm business to ensure our service aligns to their go-to-market strategy. As a member of our CTC-FO team, you will have the opportunity to interact with many groups across the DTTL network to conduct daily job requirements such as:

• Leverage Service Now to process billing requests.
• Work with client AP departments to facilitate invoice collections, escalating disputes and issues to the member firms Finance or engagement staff as required.
• Perform routine data quality audits across all data elements to ensure accuracy of information and adherence to data quality standards.
• Perform ad hoc analysis and reporting as required.
• Work on special projects to improve service delivery quality and/or operational effectiveness.

The Team

Global Finance Services uses the latest technology and insights to provide Deloitte with a fully-managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network.

Requirements

• Bachelor's degree in Accounting or Finance
• Good oral and written communication skills in English.
• Strong critical thinking and analytical skills.
• Advanced knowledge of business applications such as Excel, PowerPoint, Outlook, etc.
• Ability to work both independently and collaboratively within a team.
• Must clearly understand how to handle confidential information.
• Ability to quickly understand and learn new skills and technologies.
• Demonstrated problem solving and critical thinking skills.
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity.
• Knowledge of SAP is a plus.

Due to volume of applications, we regret only shortlisted candidates will be notified. Candidates will only be contacted by authorized Deloitte Recruiters via firm’s business contact number or business email address.