Disability & Leave Insurance Team Lead

Sutherland; Taguig; Sur place; PHP 1 200 000 - 2 000 000; Plein temps

Résumé du poste

Sutherland in Taguig, Philippines, seeks a Team Manager – Insurance to lead a team handling disability, leave management, and insurance operations. You will drive performance, ensure compliance, mentor staff, and deliver exceptional client outcomes.

The role requires expertise in workers' compensation, STD/LTD, FMLA, and leave programs, plus strong stakeholder management and data-driven decision making. You will optimize workflows, coach for excellence, and partner with clients to improve

Qualifications

• Bachelor's degree preferred but not required.
• Minimum of 3 years of experience as a Team Manager, Team Leader, Operations Manager, or equivalent leadership role.
• Minimum of 3 years of experience in Disability Insurance, Leave Management, Workers' Compensation, Life Insurance, or related insurance services.
• Minimum of 3 years of experience in an inbound contact center, BPO, shared services, or customer operations environment.
• Strong understanding of disability and leave administration programs, including Workers' Compensation, STD, LTD, FMLA, and LOA.

Responsabilités

• Lead, coach, and develop a team of insurance professionals to meet performance, quality, and productivity goals.
• Monitor operations to ensure service levels, KPIs, and client expectations are met.
• Build strong client and stakeholder relationships and communicate updates effectively.
• Ensure compliance with client requirements, regulatory standards, and company policies.
• Promote quality, compliance, and continuous improvement across the team.

Connaissances

Team leadership

Stakeholder management

Data-driven decisions

Insurance knowledge

Communication

Formation

Bachelor's degree or equivalent

Outils

Excel

PowerPoint

Outlook

CRM systems

Description du poste

Sutherland in Taguig, Philippines, seeks a Team Manager – Insurance to lead a team handling disability, leave management, and insurance operations. You will drive performance, ensure compliance, mentor staff, and deliver exceptional client outcomes.

The role requires expertise in workers' compensation, STD/LTD, FMLA, and leave programs, plus strong stakeholder management and data-driven decision making. You will optimize workflows, coach for excellence, and partner with clients to improve