(Director) Relationship Manager (Corporate, Commercial, Institutional...

Standard Chartered Bank; Makati; On-site; PHP 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Flexible working

Competitive salary and benefits

Generous annual leave

Job summary

Standard Chartered Bank is seeking a Director Relationship Manager (Corporate, Commercial, Institutional) in Makati/Manila. You will act as the primary global client contact, coordinating with coverage teams and product partners to deliver end-to-end client solutions and drive growth across a designated portfolio.

Your role includes strategic advisory, managing revenues and risk, and engaging senior client stakeholders to deepen relationships while upholding governance and compliance standards.

Qualifications

• Experience leading strategic client relationships and driving revenue growth.
• Strong governance, AML/CDD and credit risk awareness in relationship management.
• Ability to coordinate with product partners to deliver end-to-end client solutions.

Responsibilities

• Lead the development and implementation of the client strategy for the designated portfolio.
• Accountability for financial performance objectives including revenues and costs.
• Engage with senior client stakeholders to deepen relationships and cross-sell bank capabilities.
• Ensure governance, risk and compliance standards are upheld in client activities.

Skills

Client relationship management

Strategic advisory

Cross-functional collaboration

Powerpoint/Excel/Word

Education

Bachelor's Degree or Equivalent

Tools

Powerpoint/Excel/Word

Job description

(Director) Relationship Manager (Corporate, Commercial, Institutional...

• Responsible as the primary global client contact delivering the best product the bank has to offer by mobilisingproduct partners & new ideas into each client relationships.
• The Global AccountManager is the strategic advisor to the Client, accountable for the overall client group revenues, profitability and risk acceptance (AML, Candidate Due Diligenceand Credit).
• The GAM is responsible for Account Plans, establishing and maintaining an end to end understanding of the client group structure and client needs and steering the client relationship. Define and agree the relationship strategy for the client and drive the global execution.
• Identifies and acts on opportunities to create new partnerships by working closely with the coverage team and product partners to ensure execution of Account plans.
• Acts as a champion of the Bank’s brand, culture, and conduct standards.

Key Responsibilities

• Lead the development and implementation of the client strategy (working with the coverage team including product partners) for the designated portfolio as identified through the Account Planning process
• Accountability for delivering financial performance objectives (revenues, costs, RoRWA, etc)
• Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.

Business

• Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (e.g. Network, etc). Selectively developing new relationships where required.
• Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a consistent value added partner/trusted advisor culture instead of ‘transactional’ reactive client coverage. Anticipate clients’ needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
• Maximise revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
• Professionally represent Standard Chartered Bank at the highest levels within region and internationally.
• Bring strategic thought and vision as to how the industry landscape regionally/globally is changing and where areas of international growth lie relevant to the client portfolio.
• Ensure that industry and product knowledge is continually developed personally and within the team.
• Stay abreast and anticipate the developments of the Industries/ markets in which our clients operate

Processes

Proactively manage the designated client portfolio to ensure:

• Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance, Risk, Country CEOs, Service Delivery, etc.
• Risks are appropriately identified and managed.
• The team is suitably trained with respect to an understanding of the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute and, where possible, influencing policy formulation
• Key regulatory risks and concerns are raised into the governance framework
• All sales disciplines are adhered in accordance with CIB standards i.e. Account Planning, Call Reports, Deal Pipeline Management, static data management as applicable for the role.
• Develop opportunities through attendance at key Industry events as necessary.

Key Responsibilities

People & Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified. Coach and guide the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational and ethical risks
• Embed the Group’s values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among team members.
• Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or ensure adequate escalation to Regional / Country Heads and Group/governance committees, as appropriate

Key Responsibilities

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Engage with product partners within the region and globally to ensure breadth and depth of client coverage and deepening.
• Assist in talent development throughout the team
• Consult with senior stakeholders in Risk and Legal & Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.

External

• Client contacts at all levels
• Peers in the Corporate Banking sector

Other Responsibilities

• Embed Here for good and Group’s brand and values in Philippines Corporates team
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Other Responsibilities

Embed Here for good and Group’s brand and values in Philippines Corporates team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Skills and Experience

Technical Competency Name:

Proficiency Levels

Credit skills

Core

Powerpoint/Excel/Word

Core

Qualifications

Education: Bachelor's Degree or Equivalent

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.
• Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible workingoptions based around home and office locations, with flexible working patterns.
• Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.