Developer Platform Technical Support Engineer

Cloudflare; Cainta; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading technology company is seeking a Technical Support Engineer to provide expert support for its Developer Platform products. The role involves troubleshooting technical issues, engaging with customers, and collaborating with engineering teams. Ideal candidates should have at least 3 years of experience in technical support, a strong understanding of web protocols, and excellent communication skills. This position is suitable for those looking to work in a dynamic and inclusive environment.

Benefits

Medical/Rx Insurance

401(k) Retirement Savings Plan

Flexible paid time off

Qualifications

• Minimum 3 years of experience in a technical support or customer engineering role.
• Strong understanding of web protocols.
• Experience with observability and tracing tools.

Responsibilities

• Provide expert technical support for Developer Platform products.
• Troubleshoot and resolve issues for Cloudflare AI workloads.
• Engage with customers through multiple support channels.
• Collaborate with Engineering on bug triage and product feedback.

Skills

Technical support experience

Understanding of HTTP/HTTPS, DNS, TCP/IP, TLS

Experience with diagnostic tools

Communication skills

Tools

Terraform

Wrangler CLI

Observability tools

Job description

A leading technology company is seeking a Technical Support Engineer to provide expert support for its Developer Platform products. The role involves troubleshooting technical issues, engaging with customers, and collaborating with engineering teams. Ideal candidates should have at least 3 years of experience in technical support, a strong understanding of web protocols, and excellent communication skills. This position is suitable for those looking to work in a dynamic and inclusive environment.